CarepathRx
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
CarePathRx ranked one of the best places to work by Modern Healthcare in 2022 is looking for a driven and passionate engineer to fill a Telecom Engineer I position. The role of the Telecom Engineer I position is unique in supporting all CarePathRx brands and their telephony needs. This role is crucial in establishing and maintaining a successful customer journey and experience for our customers and strategic partners all over the United States. You will be challenged to support solutions that balance rapid innovation with uncompromised reliability while working on an experienced top-tier team with significant pride in customer journey excellence and passion for cutting-edge technology.
10% Travel may be required
Responsibilities
- Meet all telephony business objectives within SLA-established times. This ranges from managing tickets to completing project work.
- Ensures the business is thriving in honoring its partner agreements. This includes but is not limited to the successful deployment of call flows, KPI reporting, and technical support.
- Developing telephony solutions to optimize internal customer experience and their ability to be engaging, responsive, and efficient to customers.
- New location rollouts, including management of licensing, contracts, call flows, audio recordings, and physical assets.
- Liaison between IT and business unit resources across CarePathRx brands to establish and gather telephony goals and priorities for the company.
Qualifications
- Scripting experience with Cisco’s UCCX platform is a plus. Please mention experience, if applicable, in your submission.
- Experience in working with the design, planning, implementation, and support of traditional or cloud call center solutions, including CTI, IVR, Reporting, Workforce Management, Call Recording, VoIP, SIP, Quality Monitoring, etc.
- Experience with high-end telephony & contact center platforms and solutions. Cisco, Ring Central, NICE, and Genesys are preferred. AI experience is plus but not required.
- 3+ years working in a corporate environment
Successful Attributes
- Approachable and dependable around all types of technical and non-technical CarePath employees
- Prompt and clear communicator, the ability to acknowledge and update communication chains and tickets is instrumental in this role
- Eagerness to learn and share knowledge
- Pride in work ethic, the telecom team is a prestigious one within the company that takes pride in being the team that gets it done without excuses or obstacles
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.
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