Lumen
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
Lumen has an opening for a Manager Center Sales and Care. This is a full-time exempt position with a competitive base salary and bonus, comprehensive benefits package, and paid time off.
The Main Responsibilities
- Manage Inbound Sales and Care call center operations by providing both strategic and tactical direction, guiding the day-to-day management of employees and Supervisors.
- Accountable for assigned metrics attainment for their designated call center.
- Accountable for day-to-day operational decisions, strategic employee decisions, and customer service impacts which include staffing models, budgeted overhead, call routing, and directing all policies.
- Responsible for meetingexceeding sales unit (and sales effectiveness) goals for the center, as well as the motivation of the sales force to meet objectives in sales, service, and quality.
- Directly supervises activities of Sales and Care Supervisors and administrative team.
- Timely preparation of sales, headcount, and performance reporting.
- Administration of performance management process to assist team in meeting sales and performance metrics.
What We Look For in a Candidate
Minimum Qualifications
- Bachelor’s Degree or equivalent in education and experience.
- 5-7 years related experience in customer service, contact center, collections, andor retention.
- Strong interpersonal skills to build relationships with local unions, as applicable.
- Must possess a strong knowledge and understanding of the contact center environment and telecom industry.
- Successful completion of the Manager Assessment
Preferred Qualifications
- 2+ years previous manager level leadership experience
- Contact center sales experience
What to Expect Next
Requisition #: 325381
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
62303
Salary Max :
138450
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
62303
Salary Max :
138450
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Quick Apply
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