Telecommunications Analyst III (Collaboration Engineer)

Position Details

Position Information

Recruitment/Posting Title	Telecommunications Analyst III (Collaboration Engineer)
Job Category	Staff & Executive – Information Technology
Department	OIT-EI Telecommunications
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst III (Collaboration Engineer) for the Office of Information Technology (OIT). Reporting to the Manager of the OIT-Enterprise Infrastructure Video Collaboration Group, the Telecommunications Analyst III provides engineering support for the Cisco Unified Communications and USB based Platforms, which provides service across all campuses. Among the key duties of this position are the following: Designs, configures, installs, manages, and troubleshoots video conferencing hardware and software. Supports and utilizes add-on applications to include Core Monitoring Systems, Webex, and Zoom monitoring. Responsible for developing positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology – Enterprise Infrastructure.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	31S
Position Salary
Annual Minimum Salary	84801.000
Annual Mid Range Salary	102285.000
Annual Maximum Salary	121826.000
Standard Hours	37.50
Union Description
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff – 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s degree or an equivalent combination of education and/or experience. A minimum of two (2) years of hands-on experience managing a large video enterprise infrastructure that includes the design, configuration, installation and troubleshooting of Cisco Unified Communications and Collaboration core system and end devices, as well as data networking.
Certifications/Licenses	Use of personal vehicle in order to travel for business demands; a valid driver’s license would be required for this position.
Required Knowledge, Skills, and Abilities	Hands-on knowledge of telecommunications, video technologies and their applications. This knowledge should include the ability to Code Crestron and/or Extron Cisco Endpoint Web and local Administration. On site Unified Communications troubleshooting.
Preferred Qualifications	Demonstrated knowledge of Cisco Video/USB based installation and maintenance techniques In-depth knowledge of Cisco Telepresence/Video Endpoints, Cisco Jabber/WebEx, Zoom/MRA, Quality of Service (QoS) related to Video, CUCM, UC testing, monitoring, diagnostics, and reporting tools. Experience Training IT staff and end users
Equipment Utilized	Ability to operate a service van. Other equipment utilized includes the following: Video Endpoints (Cisco / Polycom / USB) Cisco CUCM/CMS/VCS/TMS Nexus Switches Zoom/WebEx/Teams Samsung QMH Line, NF690 Line Wireshark Capture Analysis Software Fluke Network Analyzer PRTG Monitoring Software
Physical Demands and Work Environment	Ability to remove and replace ceiling tiles, and work above the ceiling. Ability to move computer and fax equipment, desks, and furniture to access wall outlets. Ability to lift and carry 60lbs and climb a 6-foot ladder. Ability to operate hand and power tools as they relate to the installation of 32–98-inch wall mounted displays. Ability to work in tight spaces and be able to pull and punch down cabling. Desk work requires use of a computer, sitting or standing at desk. Willing to travel, when necessary, to sites throughout New Jersey for business demands. Office environment. Moderate Noise.
Special Conditions	Clean Driving Record

Posting Details

Posting Number	23ST0271
Posting Open Date	01/30/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Rutgers University – New Brunswick
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement