Network Operations Communications Technician

POSITION SUMMARY

The Network Operations Communication Technician is accountable for the daily operation of the Table Top telecommunication network. Duties include, but are not limited to, installation, repair and maintenance of the converged telecommunications network equipment for voice and data transmission. Monitoring the network to ensure the continuous functionality of the Table Top telecommunications network, response to network outages, troubleshooting hardware/software applications, provisioning of new facilities and equipment installations/software upgrades during off-peak maintenance windows (to maintain minimal network downtime and customer interruptions) are essential requirements of the position. This position demands a high degree of flexibility and accountability as any or all of the above-mentioned functions may require performance on a daily or periodic basis, dependent on the needs to the business. Assignments may be in Aguila, Ajo, Bagdad, Inscription Canyon Ranch, Sanders or Seligman exchanges. Access and exposure to highly sensitive documents, materials and conversation requires strict confidentiality on the part of the Network Operations Communication Technician

PRINCIPAL ACCOUNTABILITIES

Daily:

· Continuously monitors the status of the telecommunications network

· Work with other departments to ensure installation commitments are met

· Responds and resolves customer reported trouble in a timely manner

· Responds and resolves trouble with telecommunications network equipment

· Proactive involvement in the Company’s Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing their duties

· Expected to observe and be receptive to all aspects of network operations. This may include formal training, self-instruction by use of written material, video and/or computer based training or providing instruction to other employees

· List of principal accountabilities is not exhaustive and may be supplemented as necessary

Periodic:

· Monitor and Manage Network Server Components, including Microsoft and Unix servers

· Work with customers to obtain permission to deploy Company facilities and equipment on customers’ property

· Works with State, County and other Municipal organizations to secure rights-of-way and other necessary permits for completion of Company work activities as assigned

· Assist other departments as required to configure, test or diagnose issues at customer installations

· Ensures a timely preventive maintenance program is carried out on all existing systems

· Assist or performs in the installation of new telecommunications equipment or software

· Performs translation work for access to the public switched telephone network

· Performs routine maintenance on all Network Operations subnet computer systems, peripherals, programs and applications

· Completes installation of all hardware and software within the Network Operations subnet. This includes computer/PC connectivity

· Capture and analyze data required to identify and resolve Network QoS issues

· Installs, supports and monitors the operation of the network and systems throughout the network, including hardware and software (e.g., routers, hubs, bridges, network management system, operating system, middleware and network management applications)

PHYSICAL REQUIREMENTS

· Possesses the ability to speak clearly and understandably and hear communications by telephone and in person

· Possesses fine and gross manipulation skills

· Possesses grasping and power grip abilities

· Must have good vision (with correction) and also have color vision to differentiate wiring

· Must be able to sit for prolonged periods of time

· Must have ability to stand, sit, squat, bend kneel, twist, crawl, reach, lift, balance, carry, push and pull to accomplish daily tasks associated with requirements of the position

· Must be able to perform job duties and responsibilities in all types of weather, ranging from extreme heat to cold, including rain and snow

· Must have the ability to walk and negotiate rough terrain while carrying necessary equipment to perform job duties

· Must have the ability to drive in all types of terrain and in all types of weather, including rain and snow

· Must have the ability to install and remove tire chains from vehicles

· Must be able to lift 100lb. maximum with frequent lifting and/or carrying objects weighting up to 50lb.

QUALIFICATIONS

EDUCATIONAL REQUIREMENTS

· High school diploma or equivalent

· 2-year College or vocational degree in Information Services, Computer Science or Telecommunications field or equivalent in technical experience.

· Cisco Certified Network Associate (CCNA/CCNP/etc.) certification desired

· Microsoft Network Access Control

TECHNICAL REQUIREMENTS

· Expertise using, or certification on Cisco, Juniper, Adtran, or Calix equipment is a plus for this position

· Practical understanding in all facets of telephony to include switching, digital loop carrier, microwave radio and fiber optic transport.

· Practical understanding and expertise in all facets of installation, maintenance and repair of subscriber carrier span lines and special circuits, including 4-wire T1, 64K clear channel, Fast Ethernet, IP based circuits, etc.

· Working knowledge of various types of computer hardware. This includes knowledge of PC and server hardware installation and maintenance.

· Working knowledge of various network and computer operating systems.

· Computer literate, with emphasis on Microsoft Word, Excel and Access

· Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle insurance carrier and within the guidelines of the Company

WORK EXPERIENCE

· 3 years as a Central Office Technician, Digital Radio technician, Fiber installation/testing or similar position, where duties correspond with the essential and periodic functions of this position

· 3 years diverse experience in Information Services/Data Processing including PC installation and maintenance, WANs/LANs network maintenance and various PC operating systems or,

· 3 years in a similar position, where duties and responsibilities correspond with the essential and periodic accountabilities of this position

ENVIRONMENTAL CONDITIONS

CENTRAL OFFICE

Exposure to an air-conditioned/heated office environment with moderate noise levels generated by the equipment. However, travel conditions from one office location to another can result in exposure to outside elements ranging from extreme cold/heat/humidity/rain/snow

Job Type: Full-time

Pay: $22.00 – $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• On call
• Overtime
• Weekend availability

COVID-19 considerations:
All employees are required to wear masks outside of their normal working area, when in hallways passing by other work stations. All common work areas are sanitized nightly. Masks and hand sanitizers available to all employees.

Education:

• High school or equivalent (Required)

Experience:

• Cabling, Technician, Telecommunication: 3 years (Preferred)

Work Location: One location