Senior Manager – Network Performance

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing…

The Senior Manager Network Performance – Systems is accountable for the network reliability and performance of a number of Service and Transport Aggregation Points (SAP/TAPs) to guarantee the best customer experience in the market. This position requires organizing and ensuring plans for the timely installation of SAP/TAP hardware, transport facilities, translations and systems software upgrades, along with a focus on performance of the local wireless network. Equipment that this position is responsible for includes but is not limited to Routers, IP switches, CDMA switch & Radio Access Network (RAN) equipment, optical transport systems and voicemail systems. This team is also responsible for supporting the RAN projects from a transport perspective. You are also responsible for the building in its entirety, including the reliability of the HVAC, power delivery systems and maintenance of the building(s).

This position leads a group of Systems Engineers dispersed across multiple locations. This role includes the training and continued development of that workforce along with organizing and scheduling the resources necessary to support a broad range of network elements and disciplines.

• Developing the team in preparation for their next position whether it includes the maintenance and operation of next generation networking or progression into peripheral roles within Field Assurance.
• Managing the operation and maintenance of all technologies necessary to expand and evolve the network to meet customer demand for new and improved service offerings, specifically within the RAN.
• Supporting of both capital and expense projects while delivering upon financial targets/goals.
• Identifying and implementing projects that improve efficiency through automation or process improvement.
• Interfacing and providing support to all other departments in the organization, such as: Construction, RF, System Performance, Planning, HQ and Facilities to ensure growth schedules are being met, along with ensuring security, safety, and environmental compliance per corporate guidelines.

In this role, you’ll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for…

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Valid driver’s license.
• Willingness to travel.
• Four or more years of relevant experience in one or more of the following fields; wireless networks, telecommunications, radio communications, IP networks.

Even better if you have:

• Master’s degree.
• Two or more years of demonstrated managerial/leadership experience. Ideally, experience managing remote teams.
• Service provider experience in MSC and/or Cell Operations and/or System Performance.
• Experience in the following fields: Wireless Networks, RF design, Performance and IP networks and routing.
• Familiarity with SDN and NFV.
• Experience in networking including IP addressing, routing and Ethernet switching.
• Experience and knowledge of Transmission facilities and network protocols (IP, Ethernet Backhaul, Dark Fiber).
• Knowledge of LTE/5G RAN and Core technologies, Fiber systems, UNIX and Linux operating systems.
• Demonstrated knowledge of 4G and 5G call flows for voice and/or data session describing network elements from cell to internet.
• Excellent troubleshooting capabilities.
• General understanding of large scale AC and DC power systems.
• General understanding of large scale HVAC equipment.
• High level of leadership and managerial skills.
• Experience in process engineering, financial analysis, innovative thought.
• Demonstrated track record of managing deliverables and meeting timelines and strong project management skills.
• Willingness to work extremely flexible hours including evenings, nights and weekends as required.
• Capability to be a strong administrator with experience managing to a budget.
• Experience working in a switching office, data center or related environments.
• Knowledge of building management and plant equipment and methodical thought process that lends to solid troubleshooting capabilities in challenging situations.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, 8 company paid holidays and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Washington work location, the salary range for this position is between $126,000 and $234,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This position is eligible for an annual performance-based bonus. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.