Manager – Network Engineering

Lead the Networking Engineering team with both direct and indirect reports. Provide advanced network, cloud, and server hardware support for all regional corporate offices and approximately 270 remote apartment community locations. Ensure all networks are secure and implemented with optimal configurations. Communicate all large-scale critical issues to management. Must have excellent customer service skills and communicate well.

Lead the Networking Engineering team with both direct and indirect reports. Provide advanced network, cloud, and server hardware support for all regional corporate offices and approximately 270 remote apartment community locations. Ensure all networks are secure and implemented with optimal configurations. Communicate all large-scale critical issues to management. Must have excellent customer service skills and communicate well.

Essential Job Functions and Responsibilities:

• Manage three direct reports
• Perform employee evaluations and mentor direct reports and other team members.
• Provide SME support for Cisco Meraki, Mimecast, KnowBe4, Teams Phones CrowdStrike, Microsoft O365, hardware, and networking to support corporate offices and all apartment community locations (typically requires day travel, occasional overnight travel).
• Respond to escalated requests for support via work tickets.
• Serve as escalation contact for advanced technical issues.
• Provide end-user with realistic expectations for completing the work request.
• Ensure teams are conducting preventative maintenance on networks and reviewing configuration regularly.
• Manage trouble ticket queues for the team (priority and escalation to management).
• Researches, defines, and recommends updates to the standard operating procedure to ensure timely resolutions to issues and provisioning processes.
• Ensure that all computers are regularly patched and secured to prevent viruses or malicious attacks.
• Collaborate with and assist the rest of the IT team.
• Problem/resolution and root cause management.
• Perform other assigned duties not defined above.

Knowledge, Skills & Abilities:

• Installation, configuration, and management of Cisco Meraki networks and firewall
• Expert on Active Directory management and configuration and Azure AD.
• High level of ServiceNow skills and knowledge.
• Mobile device configuration experience and management (iOS and Android).
• TCP/IP configuration. Understanding of Broadband connections and firewall/router configuration.
• Understanding of telecommunications, analog, and VOIP phone systems.
• Desktop image creation, maintenance, and deployment with Intune.
• Knowledge of MS Office products.
• Must have superior interpersonal skills.
• Must possess personnel leadership abilities.
• Must demonstrate the ability to provide exceptional customer service.
• Must demonstrate support of Bell Core Values.
• Exceptional written and oral communication skills.
• Strong documentation skills.
• Ability to research a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Must present a professional image.

Education and Background:

• Minimum ten years experience with five years of network engineering management experience.
• Technical experience with Cisco Meraki and networking required.
• Experience with Cyber tools – CrowdStrike, firewall management/configuration, Mimecast, KnowBe4, Microsoft Defender.
• Experience with Intune and Autopilot.
• A history of ongoing professional training is desired in leadership development, management of IT employees, process reengineering, and project management.
• B.A. or B.S. degree required, preferably in MIS or Computer Science or relevant experience.
• CCNA or higher certification preferred.
• Experience managing ServiceNow is a plus.
• Experience in the multifamily industry preferred.
• Experience managing a sizeable muti-site network.

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Bell Partners, Inc. (“BPI” or the “Company”) is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.