Field Technician Supervisor

TAK is one of the largest and fastest growing communications, broadband, and technology service companies in America. We strive daily to provide the best customer experience, delivering on our mission of BEING OUR CUSTOMER’S HERO, EVERY DAY.

With our continued growth, we are looking for a Field Supervisor to join our team in the Little Canada, MN area.

Why TAK?

• Full Time
• Paid Weekly
• Company provided Vehicle, Phone, Tools & Work Attire
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Strive to provide the best customer experience every day
• Supervise the day-to-day operations of assigned team members
• Keep safety as your #1 priority for each of your team members: adhering to company safety standards and all federal, state and local laws
• Champion exceeding client and company performance metrics for your assigned team
• Be your team’s “expert” and “go to” resource spending 80%+ time in the field
• Ensure all tasks assigned to your team are completed in a timely manner and meet organizational quality standards
• Oversee initial team member training and provide ongoing feedback, training, and development
• Review 10%+ team member work monthly and provide feedback and/or coaching
• Complete rotating team member vehicle inspections monthly
• Complete employee performance management functions; disciplinary actions, performance reviews and ongoing development
• Support the warehouse teams with tracking and collecting of all required client equipment from assigned team members
• Maintain and enforce company, federal and state rules and regulations including non-discriminatory practices, payroll and overtime guidelines, etc.
• Ensure that resources (i.e. Company vehicle, company, and client equipment, meters, PDA’s, etc) are secured and maintained in proper working order
• Work in a variety of environments; indoors, outdoors, tight spaces, elevated

Requirements:

Requirements

• 3+ years broadband or telecommunications experience a plus
• Valid driver’s license
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
• Ability to travel daily, open to a variety of schedules and accessible as the point of escalation
• Excellent customer service, time management, problem-solving and troubleshooting skills
• Ability to build and maintain positive relationships with internal and external customers
• Ability to give feedback; positive and negative when needed
• Strong desire to grow and develop team members
• Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
• Ability to safely navigate various terrains, managing equipment and tools
• A body weight of no more than 275 pounds to perform ladder work safely. **Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role.**

Equal Employment Opportunity (EEO) Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.