Field Service Technician

Job Description
R.F. Technologies, Inc. is currently seeking a Field Service Technician to join our team in Bethalto, IL.

Who we are:

For over 30 years, R.F. Technologies, Inc. has been one of the largest independent retailers of wireless drive-thru, surveillance, and audio equipment within the United States. With multiple strategically located service centers, RFT supports the QSR Industry (Quick Service Restaurants, i.e. McDonald’s, Burger King, etc.) with installation, break-fix, and other field related services. We are experiencing massive growth within our business and are in need of a Technician I/Field Service Specialist to join our team.

Job Summary:

We are seeking an experienced Field Service Technician to join our team. The successful candidate will be responsible for installing and servicing wireless headset communication systems, timing systems, surveillance systems, and music systems for our clients. The ideal candidate will have a strong technical background and excellent customer service skills.

Key Responsibilities:

• Install, maintain, and repair wireless headset communication systems, timing systems, surveillance systems, and music systems in a timely and efficient manner.
• Respond to service requests and troubleshoot issues in the field.
• Communicate with clients to understand their needs and provide technical support as needed.
• Test and verify the proper functioning of installed systems.
• Provide training to clients on the use of the systems.
• Document all service activities and maintain accurate records of installed systems.
• Stay up-to-date with new products, services, and technologies in the field.
• Perform in shop repairs on wireless communications equipment
• Provide troubleshooting for support while in shop

Requirements:

• High school diploma or equivalent. Technical degree or certification in electronics or a related field is preferred.
• 2+ years of experience in a similar role.
• Experience/knowledge in telecommunications or low voltage (preferred, not required)
• Strong troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including evenings and weekends, as needed.
• A valid driver’s license and reliable transportation.
• Clean driving record and a background check is necessary

What we offer:

• $15-$22/hr based on experience
• Paid Time Off
• 401k matching
• Health, Life, Dental, Vision, and Short-term Disability Insurance available
• Schooling programs

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a motivated and experienced Field Service Technician, we encourage you to apply.

Job Type: Full-time

Pay: $15.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work setting:

• In-person
• Outdoor work

Ability to commute/relocate:

• Bethalto, IL 62010: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a clean driving record?

Experience:

• Telecommunication: 2 years (Preferred)
• Mechanical knowledge: 2 years (Preferred)
• Low voltage: 2 years (Preferred)
• Field Service: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location