Network Team Lead (Remote)

Network Team Lead (Remote) (00030866)

Organization: TEXAS DEPARTMENT OF MOTOR VEHICLES

Primary Location: Texas-Austin

Work Locations: Camp Hubbard Bldg 5 3800 Jackson Ave Bldg 5 Austin 78731-6005

Job: Computer and Mathematical

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

Travel: Yes, 5 % of the Time

State Job Code: 0291

Salary Admin Plan: B

Grade: 24

Salary (Pay Basis): 6,700.00 – 7,500.00 (Monthly)

Number of Openings: 1

Overtime Status: Exempt

Job Posting: Feb 23, 2023, 2:33:38 PM

Closing Date: Ongoing

Description

THIS POSITION IS PRIMARILY REMOTE, MUST RESIDE IN TEXAS.

To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.

Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Under the general supervision of the Network Services Manager, performs advanced and/or supervisory (senior-level) network work for the Texas Department of Motor Vehicles (TxDMV) IT Services Division, Infrastructure Services Branch. Work involves overseeing and performing activities associated with the agency’s computer network systems and subsystems for data, voice, and video including Local Area Network (LAN), Wide Area Network (WAN), Internet Video Teleconferencing (VTC), email, messaging, telephony/voice over IP (VOIP), a virtual private network (VPN), Network Security systems, Internet and intranet systems, end-user support, and other data networks; planning, designing, and integrating data telecommunications networks; designing, installing, and monitoring networks; monitoring and analyzing existing hardware and software; developing policies and procedures; and evaluating potential network enhancements. May assign and/or supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Work outside of regular hours may be required.

ESSENTIAL DUTIES

Oversee or conducts major studies regarding system usage, make recommendations for improvements, and determine network system requirements.

Oversee performance tuning and capacity planning activities to enhance the performance of the network resources. Responsible for the upgrade, configuration, reliable operation, and installation of Local Area Network (LAN), Wide Area Network (WAN), and Network Security systems.

Oversee and provide guidance in troubleshooting and solving complex network problems related to TxDMV incidents and problem calls, and in the processing of service requests and tasks.

Provide technical advice, assistance, and status reports to users of varying skill levels. Maintains system documentation to support network enhancements.

Direct activities/projects to resolution including planning, organizing, analyzing, and coordinating tasks involving multiple resources both inside and outside the agency.

Review network system plans for completeness and accuracy and plan and schedules network studies and system implementations.

Coordinate projects and initiatives that cross-functional TxDMV agency systems, other state entities, and vendors that require planning and scheduling during project development and implementation. Serves as backup to Network Manager.

Determine operational, technical, and support requirements for the location, installation, operation, and maintenance of data communications and agency network systems.

Monitor the preparation and analysis of statistics on network utilization and availability. Installs and upgrades network systems and software. Coordinates all network changes with Network Manager and TxDMV change control.

Perform project planning tasks involving project risk assessments, alternative implementation analyses, and project status tracking and reporting to Network Manager.

Analyze existing network and system procedures for efficiency and effectiveness. Monitor resolution of customer production issues in both application and network environments.

Escalate security, system, or network outage issues to Network Manager as necessary.

Develop policies and procedures designed to ensure the integrity of local area networks or wide area network environments.

Evaluate network technologies for potential acquisition and directs the evaluation of various hardware and software resources for information system administration to identify strengths, weaknesses, and potential benefits to the agency by recommending systems technology solutions for TxDMV enterprise-related hardware and software standards. Coordinate network hardware/software purchases.

Attend work on a regular and predictable schedule in accordance with agency leave policy and performs related work as assigned.

Perform other job-related duties as assigned.

PHYSICAL and/or ENVIRONMENTAL DEMANDS

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment: Office;

Ambulatory skills, e.g. stand, walk, sit;

Hand-eye coordination and arm/hand/finger dexterity;

Ability to speak, hear, and exercise visual acuity;

Ability to transfer weights of 50 pounds anticipated for this position;

Driving requirements: Minimal, 5%.

ADDITIONAL INFORMATION

Job offer and continuation of employment is contingent upon:

• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver’s record check.
• Compliance with Selective Service registration for males ages 18-25.

Veterans:

If selected for the position the following must be provided for proof of veterans’ preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

Submission of Application:

Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; “See Resume” is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application, but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.

Qualifications

MINIMUM QUALIFICATIONS

Education – Graduation from an accredited four-year college or university with a major in computer science, electronics, telecommunications, or related field plus a minimum of five (5) years experience in telecommunications network problem resolution activities. Additional related experience may be substituted for education on a year-per-year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

PREFERRED QUALIFICATIONS
Cisco Certified Network Associate (CCNA).