Customer Service Representative – Telecommunications Industry

Are you looking to work for a company that values work life balance and offers a great benefit package? Or are you looking to work for a company that is small enough to know and care about all of its employees, yet large enough to offer competitive pay and a comprehensive benefit plan. If you answered yes, then MTC may be the right company for you!

McDonough Telephone Cooperative is seeking a highly motivated individual to fill the position of Customer Service Representative. The Customer Service Representative will work under the supervision of the Billing Office Supervisor. Qualified candidate will serve as a primary point of contact for all new and existing customers. This person will assist and educate customers regarding company’s products and services and billing inquiries.

Duties & Responsibilities:

• Engage in customer service activities which include taking orders, answering billing or other inquiries, new service requests, and disconnects.
• Respond courteously and promptly to customer correspondence via phone, electronic messaging, in writing, or in person.
• Perform customer price comparisons and other duties related to helping customers make product decisions.
• Serve as an expert on company rates, procedures, and service offerings and requirements for telephone utility reporting.

Requirements:

• Knowledge and skills usually acquired through a high school diploma or equivalent.
• Two years’ experience in a customer service setting.
• Basic understanding of rural telephone terminology, subscriber/community concerns, and changes in regulation and the marketplace.
• Computer literacy, including a working knowledge of Microsoft Office products.

Competitive salary and benefits package, including 401K with a match up to 10%, maternity leave, medical, dental, vision, life, and disability insurance, 8 paid holidays, and paid time off (starting at 21 days per year). Submit resume to McDonough Telephone Cooperative, PO Box 359, Colchester IL 62326 or jobs @ mdtc.net

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location