Assistant Project Manager

Assistant Project Manager

ARE Telecom and Broadband

St. Paul, MN

Job details

Remote/Work from home

Job Type

Full-time

Number of hires for this role

1

Background

ARE Telecom is a fast-growing company based in St. Paul, Minnesota. Focusing on the unique needs of our customers, ARE has designed and patented numerous innovative telecommunications infrastructure products, including our ballasted, self-raising monopole.

A small company of 10 people, ARE is seeking a high-energy and organized Project Assistant with an unwavering commitment to the highest quality of customer service to work with our industry leading customers – Verizon, ATT, T-Mobile, US Cellular, US Military, National Park Service.

This position requires occasional visits to our warehouse in St. Paul, but is mostly work from home with a possibility of occasional visits to customer installation sites. This job may eventually lead to a full-time Project Management position with time and a high level of performance.

Full Job Description

MAIN DUTIES/RESPONSIBILITIES:

• Manage the order entry and completion procedures in operating platforms with respect to both internal and external requirements
• Respond to client requests, recognize cost of services, adhere to margin guidance, negotiate with clients when necessary and assign appropriate pricing as required
• Prioritize, schedule and communicate order requirements with approved service providers in accordance with agreement requirements and customer expectations
• Coordinate external resources for proper execution of all services requested with reference to time parameters, technical procedures, customer service and pricing
• Monitor and report on the progress of each order; communicating and documenting the progress both internally and externally as required
• Manage order escalations and provide support to both clients and field teams in accordance with company guidelines
• Maintain a professional relationship with clients and service providers through efficient communication and development of a general understanding of services offered
• Participate in projects, programs, training, and action plans to meet company goals
• Understand and adhere to standard operating procedures
• Ensure proper use of field applications on all orders
• Perform other duties and projects as assigned

SKILLS & EXPERIENCE

Qualifications:

• High school diploma required
• Associates or Bachelor’s Degree preferred

Experience:

• Two years’ experience in work scheduling, dispatching or high-volume customer service is desired. Construction or Telecommunications experience a plus.

Skills:

• Understanding the fundamentals of coordinating resources and timeline applications is preferred
• Adaptable
• Well organized, detail oriented and analytical; with the ability to work autonomously in a high-volume work environment
• Strong verbal and written communication skills
• Proficient critical thinking; with the ability to identify problems and formulate decisions independently
• Strong interpersonal and relationship-building skills
• Computer proficiency in the use of email and Microsoft Office.
• Basic math skills needed to determine job costing, discounting and calculating profit margins are required
• Ability to obtain detailed knowledge of services and technical applications
• Ability to travel to customer location or ARE warehouse as needed. No more than 10% travel

Job Type: Full-time

Salary: $40,000.00 to $50,000.00 /year

Additional Compensation:

• Bonuses

Work Location:

• Remote work. Some travel may be required for this position to customer job sites.

Benefits:

• Health insurance
• Paid time off
• Work Remotely
• No

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Shipping & receiving: 1 year (Preferred)
• Project Management: 1 year (Preferred)

Work Location: One location