Network Specialist 1

The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). Your IT, communication, and time management skills will be used to support a myriad of program areas throughout the district. This position runs the gamut of hardware, software and networking processes, and everything in between. If you like working with a high degree of independence while accomplishing your tasks, this is for you.

This a technical position which supports all program areas within the Health & Human Services Delivery Center (HHS DC). Primary responsibilities include installing, configuring, and maintaining workstations, printers and MFDs within a network environment, software installation, account maintenance, updating of inventory and overall end user support. Occasional travel within district operations is required.

This is a highly visible position and is the first point of contact for end users. Effective communication and customer service skills along with successful resolution of problems and assignments are critical. This position has a high degree of independence so effective time management is needed as will your ability to be organized.

• Full-time employment.
• Work hours are 8:30 am to 5:00 pm, Monday – Friday, with 60-minute lunch;
  May change based on operation needs.
• 
  Telework: You may be expected to work from home (telework) but may be required to come into the office as often as 2-3 days a week, this telework policy could change requiring you come in the office daily at the office at the Scranton State Office Building. For telework, you must have a securely configured high-speed Internet connection. If you are unable to telework, you will have the option to report to the office.

  Although this is a telework position, you will be required to come to the office to pick up your equipment and then as necessary. Other reasons for coming into the office include: changes to the current telework that would require staff to come into the office, to attend training, mandatory meetings or on an ad hoc basis. Your supervisor will give you at least a 24 hour notice and all travel will be at your own expense. Parking is located at the building and is free.

• 
  Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
• One year as an Information Technology Trainee or Information Technology Technician; or
• Successful completion of the Information Technology Intern – Bachelor Program; or
• One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate’s degree in any information technology field; or
• An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• 
  Failure to comply with the above application requirements may eliminate you from consideration for this position.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.