Call Center – Field Support Center Specialist

The Field Support Center Specialist provides support to field staff with:

· Company asset tracking (equipment and personnel)

· Documentation of hours worked and travel entitlements

· Verification of training and operational compliance

· Identification and reporting of potential safety hazards

· Serve as a liaison between the company leadership and field staff.

Key Responsibilities:

Interface with field and leadership teams to effectively provide information affecting operations of both internal and external workforces

Ability to complete tasks that require regular monitoring, tracking and follow-up

Provide timely and accurate responses to inquiries from field staff and leadership

Review and organize data required for daily, weekly, monthly, and quarterly reports as directed by management

Provide data analysis to payroll, operations and field staff utilizing various means of communication (phone calls, software applications, and in some cases fax data)

Provide reports on usage, location, required maintenance of company fleet assets and driver compliance with FMCSA regulations

Collect, analyze, and format data received for payroll, per diem and work assignments

Work with project controls team to ensure proper posting of project costs and durations

Frequent monitoring of weather conditions to include notifications to field workers

Verification of site safety requirements

Capability to compile accurate ad hoc reports based on operational needs

Occasionally exposed to sensitive information that must be handled with all required confidential measures

Responsible for reporting potential company and safety infractions to HR and/or EH&S team

Other duties as assigned

Physical Demands

Must be able to pass pre-employment screening that includes background and drug testing and participate in random testing program

May be required to work evenings and weekends

Position requires working indoors in a professional office atmosphere

Minimum Qualifications:

Proven working experience in call center atmosphere

Experience in data collection and compilation

Time and project management skill/experience

Ability to read, comprehend and carry out instructions

Possess strong problem-solving skills

Must possess an excellent collaborative attitude

Soft Skills:

Must possess excellent communication skills (written and verbal)

Must be detail oriented and a good listener

Must possess empathetic and flexible mindset

Must be able to work with a team, and independently as required

Supervisory Requirements:

This position does not have supervisory requirements

Position Type and Expected Hours of Work

This is a full-time position.

The Enertech Resources field support center provides 16 hours of coverage Monday thru Friday and 11 hours of coverage on weekend/holidays. Work shifts will vary and can include rotating on-call responsibilities to provide the required coverage.

Travel
No travel is expected for this position

Required Education and Experience
High School Diploma or GED required

Three years of customer service experience and data collection/analysis

Must have strong computer skills to include proficiency in MS Office suite of tools (Word, Excel, PowerPoint, and Teams)

Experience in telecommunications and ability to speak Spanish are both a plus

Additional Eligibility Qualifications
None required for this position.

EEO Statement

Enertech provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability and genetics. In addition to federal law requirements, Enertech complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enertech expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information disability or veteran status. Improper interference with the ability of Enertech’s employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• New Braunfels, TX 78130: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person