Network Administrator

As the Network Administrator, you will…

Responsibilities:

· Practice strong client service to help foster and enhance our relationships with our clients.

· Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.

· Maintain current knowledge of relevant technology and research industry best practices.

· Gain and maintain certifications in assigned area of expertise.

· Work with the end user to resolve desktop level helpdesk tickets.

· Coordinate with Technology management to resolve desktop, network, server and voice hardware or software-based issues.

· Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.

· With moderate guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.

· Assist in the development of technical application design documents.

· Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.

· Assist project team members in developing scope documents and project estimates.

· Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.

· Develop knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance organization forward.

· Complete assigned tasks in a timely manner, track hours and communicate status to project manager.

· Track all documentation and communications through Carrier Access IT, LC.’s internal database.

· Understand the impact of projects on both business and technology infrastructure.

· Mentors and coaches for the development of others.

· Perform other tasks as needed and/or requested.

Qualifications:

· Associate’s or bachelor’s degree and 4+ years of related information systems experience.

· Exceptional client service orientation.

· Strong technical knowledge of telecommunications, network and PC operating systems.

· Competence in diverse technology skills, including desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.

· Excellent verbal and written communication skills.

· Ability to conduct and direct research into technical issues and products as required.

· Ability to present ideas in a business-friendly and user-friendly language.

· High level of self-motivation.

· Keen attention to detail.

· Proven analytical, strategic thinking and problem-solving abilities.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Ability to thrive in a culture of growth, change and continuous learning.

· On-call availability

· Ability to travel

· Ability to work in an environment which may require:

o sitting for extended periods of time

o dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components

o occasional inspection of cables in floors and ceilings

o lifting and transporting moderately heavy objects, such as computers and peripherals

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Clive, IA 50325: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network administration: 2 years (Preferred)

Work Location: Hybrid remote in Clive, IA 50325