Telecommunications Specialist

Telecommunications is a crucial part of the confirmation process at Tough Turtle Turf, turning leads into appointments, as well as handling appointment scheduling, inbound calls, customer service, and other calls from our various markets. This is intended as a full-time hourly position, part-time availability would be considered.

Job duties: (include but are not limited to the following)

• Learn about our product lines, sales techniques, and internal processes
• Respond to incoming calls and emails, conducting outbound calls
• Transferring calls to the appropriate department
• Adapt to changing processes and unexpected customer situations
• Handle customer inquiries and de-escalate issues
• Confirm daily appointments
• Maintain punctual attendance
• Communicate information clearly to customers and appropriate team members in a timely manner through various means (in person, phone, text, email, file notes, etc.)

Qualifications:

• Professional phone etiquette and ability to speak clear and understandable English in a normal tone of voice for office environment, bilingual fluency a plus
• Previous telesales or customer service experience, prefer home improvement experience
• Good documentation skills and at least30 WPM typing
• Able to multitask in a fast paced environment
• Bilingual Spanish Preferred

Job Type: Full-time

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location