Network Support Specialist

Description:Network Support Specialist
Guardian Storage is a locally owned self-storage company that has been in business for over 30 years. We are known for exceptional customer service and immaculate, high-quality properties. We take pride in our positive company culture and have earned Top Workplace recognition the last two years in a row. We are looking for teammates that are great at building relationships – that can connect with, help, and relate to the wide variety of people with whom they’ll work on a day-to-day basis. We seek people with a natural sense of curiosity, that enjoy learning about other people, new technology and life in general. Ideal candidates are self-driven with a strong work ethic whose values align with our core values of Caring, Excellence, Commitment, Innovation and Teamwork.
Our teammates are an integral part of our success. As such, we strive to set ourselves apart by offering many perks and benefits including but not limited to: Competitive Pay, comprehensive Medical, company-paid Dental and Vision Benefits, company-paid short-term/long-term, Life and AD&D insurance, generous Paid Time Off, matching 401K plan, corporate discounts, company sponsored events, company awards, discretionary bonuses, free storage space and more!
Requirements:Network Support Specialist Job Requirements:

• Outstanding diagnostic, problem-solving and analytical skills
• Strong knowledge of Microsoft operating systems and the Office 365 suite including SharePoint, Exchange, Teams, and Azure AD. Power BI a plus
• Solid knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Degree in Information Technology or equivalent experience and/or relevant certifications
• Familiarity with PowerShell and automating basic tasks
• Experience working independently and with a team to implement larger scale projects
• Willingness to learn and adopt new technologies and systems
• Excellent communication and interpersonal skills
• Willing to travel up to 50% within the Pittsburgh area

Network Support Specialist Job Responsibilities:

• Install, configure, deploy, maintain, and support windows-based workstations, as well as printers, mobile devices, phones, and other computer and telecommunications equipment
• On site troubleshooting of the cabling and IT infrastructure at our properties
• Primary ownership of incoming tickets through our internal helpdesk
• Work with the IT manager to implement larger scale projects, such as deploying new software or refreshing site hardware
• Provide technical direction to teammates on computer and network usage and offer comprehensive advice and instruction
• Assist teammates by developing and providing training on new products and procedures

Guardian Storage is an Equal Opportunity Employer