NOC Analyst

Oxford Solutions has an opportunity with our client for a Technical Support and Network Operations Center (NOC) Analyst.

You will work a hybrid schedule (half in office in Monroeville area of Pittsburgh, PA and half remote from home).

Schedule:
WED and THURS – 11AM – 9PM (in office)
FRI and SAT – 11AM – 9PM (remote)

Looking for someone interested in growing from a technical support role to a Systems Analyst role.

Essential Functions

• Identifies, researches, and resolves technical problems
• Windows Server administration, virtualization, performance tuning, network connectivity, backups and restore
• Administration and configuration of Exchange 2010/2013/2016
• Administration and migration of Office 365 and Azure
• Maintain documentation of client networks and systems.

Requirements

• Associate Degree in IT related area
• 3 to 5 years help desk or technical support experience
• Experience supporting & managing enterprise network & systems infrastructures
• Experience with the following: Microsoft Servers, Active Directory, Office 365, Cisco, Palo Alto, Ruckus, SonicWall, etc.
• Experience with Azure
• Ability to work in a fast-paced environment working with multiple clients
• Ability to keep up with advancements in IT network technologies.
• Proficiency in documenting processes and monitoring performance metrics.
• Exceptional communication skills with strong customer service orientation

Technical Support and Network Operations Center (NOC) Analyst – 26076
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