NOC Technician II

NOC Technician

Day-to-day responsibilities include, but are not limited to:

• Monitoring, troubleshooting, and correcting switch, voice platform, and network problems
• Isolate and repair basic routing, translations, and circuit-related issues on VoIP, SIP and IP based networks
• Coordinate emergency traffic reroutes to mitigate call failures
• Responding to network alarms with corrective actions
• Partnering with both internal and external parties to resolve ticket issues
• Willingness to work a 4×10 shift and cover others shifts as needed
• Other duties as assigned

NOC Technician

Minimum Qualifications

Education

• High school diploma required, however an Associate’s Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
• SIP training or certifications highly preferred

Experience and Technical Skills

• 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
• Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
• Understanding of SIP signaling protocols, ladders and error messages
• General understanding of the OSI model
• Hands on troubleshooting of BGP and routing decisions
• Ability to navigate Cisco CLI
• SONUS troubleshooting experience preferred, but not required

NOC Technician

NOC Technician

Job Type: Full-time

Pay: $26.00 – $31.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Application Question(s):

• How many years of SIP experience?
• How many years of Sonus experience?
• How many years of NOC experience?
• How many years of experience in technical support, telephony, Network Operations Center, or a similar work environment?
• Desired Salary
• Please provide your email address

Work Location: In person