Network/Telecom Support Engineer

50% hybrid

1+ year contract

We are looking for someone with IP/Network Engineering and support experience (Cisco/SDWAN).

The Telecom Operations Center (TOC) is seeking a Network Controller/Engineer who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.

The Tier1 team is responsible for supporting the IP network and telecommunications infrastructure nationwide. Expected to be a long term assignment and will extend.

Responsibilities Include:

• Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
• Provide tier I and/or tier II network support and escalate as needed
• Assist with managing incidents of all severity

o Severity 2 incidents include an MTTR goal of two hourso Assist and/or lead outage bridges as needed

• Take inbound support calls from internal campus and field customers as needed
• Create incidents and tasks via ServiceNow; will also work with problem and change requests
• Record detailed and accurate customer and problem information in incidentsRequirements:
• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
• Remedy Incident Management
• Network Engineer job related experience
• Must be proficient typing
• Excellent written and verbal communications skills
• Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
• Strong troubleshooting skill; solid understanding of network fundamentals and concepts

Preferred Experience:

• Cisco CCNA and/or on the job experience managing and supporting Cisco technology
• SDWAN/Big Switch/Silver Peak
• Telecommunications, RF, Microwave, Wi-Fi

Fast paced environment

• Service Desk

Job Type: Contract

Pay: $45.00 – $50.00 per hour

Schedule:

• 4×10

Work Location: Hybrid remote in Fort Worth, TX 76131