Telecommunications Representative

About us

Job Purpose

Key Accountabilities

• Responsible for the thorough understanding and consistent, non-discriminatory application and monitoring of 3rd Party Attachment policies and procedures, and information systems within National Grid’s upstate New York (NMPC) jurisdiction including (but not limited to):
• Coordination with external customers and third party attachers on application life cycle and project status
• Understanding and application of applicable standards, attachment agreements, licenses, and relevant legislation pertaining to third party attachments / attachers
• Regulatory reporting relating to third party attachments
• Coordination with internal stakeholders including distribution design, engineering, standards, overhead electric, customer and community engagement, general counsel and others as needed
• Management and coordination with joint pole owners and joint utilities
• Knowledge and support of customer invoicing / billing and associated revenue reconciliation
• Develop and maintain positive working relationships (internally and externally) with a focus on the resolution of customer concerns and fulfillment of National Grid‘s contractual and legislative obligations
• Manage necessary training and knowledge sharing for company personnel and customers to promote current technology, company standards, and innovative solutions to meet customer requirements
• Assist in the development and implementation of asset and business strategies, policies and procedures within the upstate New York jurisdiction to assure National Grid meets customer requirements and maintains system reliability
• Develop and report on specific performance indicators to be established and communicated between all responsible organizations to address:
• Workflow management reports
• Revenue Reconciliation
• Project budget, cost and schedule performance
• Application Lifecycle
• Other business and audit required data reporting

Supervisory/Interpersonal- Experience Required

• Demonstrates excellent communication and interpersonal skills with the ability to apply consultation procedures and negotiation skills using visual aids, data or information to support line of reasoning.
• Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.

Qualifications

• Associates or approved Technical Degree in the fields of Engineering, Business Administration or equivalent 1-3 years qualifying experience. A Bachelor’s or other advanced degree or diverse utility management experience is preferred.
• Understanding and experience with National Grid‘s Enterprise and Customer information systems, specifically STORMS, GIS, PowerPlan, SAP, Business Objects
• Strong overall PC skills with proficiency in MS Office Suite; specifically, MS Excel, Outlook, Teams, , Power Point, and Word.
• Knowledge of budget process, financial accounting, customer relations and account management, engineering and design process, Operations, and associated procurement and regulatory processes.
• Understanding of process improvement and problem solving techniques
• Strong communication (verbal and written), contract negotiations and administration skills.
• Creative contributor in a team environment while also self-motivated to promote continuous positive business change.
• Valid driver’s license and acceptable driving record.

More Information