Telecommunications Operator – UMG-Storrs Admin

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This position is in salary group CL-11; click here to review the current NP-3 Pay Plan.

Excellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top-rated organization is looking for a full-time Telecommunications Operator to join our team with Storrs Administration in the UConn Medical Group (“UMG”). If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.

At UConn Health, this position will serve as a liaison between the general calling public and all UConn Health clinical faculty, professionals and staff, which entails answering 15,000 calls per month and 80+ calls per day.

EXAMPLES OF DUTIES

• Responds to telephone inquiries, determines caller’s need, and communicates need to appropriate individual, medical staff or provider

• Obtains patient information and verifies accuracy of system data

• Documents telephone inquiries, complaints, conversations and action taken

• Schedules appointments and sends out appointment letters

• Calls patients for scheduled appointments and instructs patient in any necessary preparations

• Responds to correspondence and handle request as needed

• Maintains records.

MINIMUM QUALIFICATIONS REQUIRED

KNOWLEDGE, SKILL AND ABILITY:

• Interpersonal skills

• Oral and written communication skills

• Ability to speak proper English and to enunciate clearly

• Ability to operate office and communications equipment

• Ability to follow written and oral instructions

• Ability to think and act quickly in emergency situations with judgment and discretion

• Ability to maintain records

EDUCATION AND TRAINING:

General Experience: Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.

PREFERRED QUALIFICATIONS:

• Call center and/or medical office scheduling experience

SCHEDULE: 40 hour work week. Monday through Friday between 8:00 a.m. to 4:30 p.m.; 30-minute unpaid meal break.

FULLTIME MINIMUM EQUIVALENT SALARY: $42,471.00

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.