Roving Installation/Service Field Technician – (PT) Part-Time/On Call – PA

Roving Installation/Service Field Technician – (PT) Part-Time/On Call

ShawnTech Communications is seeking experienced Installation/Service Field Technicians to provide support and backup performing all regular and customary technician activities (PT) Part-Time/On Call and on an as needed basis in correctional facilities we service. This position is critical to maintain the continuity of services with our customers and must be available to accept work schedules and travel throughout the state of Pennsylvania.

Key Responsibilities

• Repairs, maintains, programs, and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities
• Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities.
• Troubleshooting, correcting, and servicing issues with inmate communication systems
• Identifying, repairing, and resolving operational inmate call system problems
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements put forth by the customer contracts
• Building and maintaining working relationships with the facility staff and customer contacts
• Monitoring time and controlling service-related expenses
• Installing hardware and related equipment
• Working with data and low-voltage cabling and wiring
• Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
• Addressing basic wireless access point (WAP) repair and maintenance needs of the facility

Education

Technical associate degree or equivalent experience

Experience Requirements

• Two to four years of installation repair and maintenance of telecom and networking devices
• Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
• Telephony experience – including but not limited to pulling cable, terminations and troubleshooting wiring dial tone problems
• Experience in conduit bending
• Microsoft Certifications (A+, N+, MCSE etc.…), Cisco Certifications (CCNA etc.…) preferred.
• Fiber termination experience
• Previous experience working in correctional environment
• Must be able to pass multiple in-depth background checks
• Must have a clean valid driving record

Working Conditions

Will require travel to and work in correctional facilities on call and part-time. Must be available 24×7, except when on vacation or personal leave. Must be able to pass company and facility background checks. May require weekend and evening hours.

Job Type: Part-time

Schedule:

• On call

COVID-19 considerations:
Nothing is more important to ShawnTech than making sure that we protect the health and safety of our teams. Given the importance of employees to our company, we will continue to respond to employee needs during the unfolding challenge of the pandemic.

Application Question(s):

• Would you be able to pass multiple, in-depth background screens?
• What is your pay expectation?

Work Location: On the road