Regional ICT Officer (Americas and Caribbean)

Position Title: Regional ICT Officer (Americas and Caribbean)

Duty Station: Panama City, Panama

Classification: Professional Staff, Grade P3

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 05 April 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context:

Under the overall supervision of the Regional Director (RD) and direct supervision of the Senior Regional Resource Management Officer (SRRMO) in Panama; and, in close coordination with the Department of Information and Communications Technology, the Regional ICT Officer (Americas and Caribbean) will be responsible and accountable for coordinating the Information Technology component of all IOM Americas and Caribbean operations under the purview of the Regional Office. Specifically, administer, supervise and prioritize ICT technical support of IOM operations in the region. The Regional ICT Officer (Americas and Caribbean) will be responsible for overseeing the implementation of Information Technology, while providing regional IT Leadership to Americas and Caribbean Country Offices on relevant and effective technology to be used in compliance with IOM’s ICT Policy, Standards and Strategy. Participate in the IOM IT evolution and ensure timely responses to all business requirements in support of IOM operations in the region.

Core Functions / Responsibilities:

1. As a member of the Regional Resource Management Unit in the Americas and Caribbean, support and provide guidance to Country Offices in the Region on matters related to the ICT Strategy and corresponding action plans pertaining to the Region and its alignment with the overall Regional and Global ICT strategy.
2. Under the guidance of the SRRMO, provide direction, guidance and support to the CountryOffices (COs) in the Region on ICT and IM related matters and support to i) Hardware, network systems, IT security, software licensing, and telecoms, ii) Monitor proactively, identify major gaps and provide recommendations to address any associated risks to minimize downtime and maximize effective utilization of organizational ICT resources and iii) Recruitment and performance evaluation process of ICT staff in COs, identifying and reporting on resources required (human or financial) and specific ICT requirements in the Region. Act as a second manager to COs’ ICT staff.
3. Act as lead Business Relationship manager for the Americas for all ICT initiatives providing input into Country Office-specific projects as part of regional reviews; review and approve ICT components within projects and for IT donations. Champion and support the implementation and operational performance of IOM corporate applications and backup and recovery plans in Country Offices such as MiMOSA, PRISM, PRIMA, and other relevant regional programme specifics such as RSCs, Border Management and emergency operations.
4. Ensure the adequate performance and optimization of Country Offices’ wireless and Local Area Networks (LAN), while liaising as required with ICT Department central teams for the optimal performance and monitoring of the Wide Area Network (WAN), workstations and associated IT and communications equipment, providing technical advice to ensure continued compliance with ICT policies and standards.
5. Organize and administer user support services for all staff in the Region, to ensure business and operational demands are met timely and efficiently with minimum and efficient resources. Undertake duty travel as necessary, to facilitate and operationalize the coordination and technology advisory to Sub-Offices and offices in the Region.
6. Lead and oversee the negotiation, evaluation and management of complex contracts with service providers, to facilitate procurement of equipment and services with the best value for money, and in line with ICT Policies/Standards and IOM rules and regulations.
7. Identify and build partnerships with other UN agencies, partners and stakeholders; internal stakeholders, senior managers, and Government counterparts, to enable information exchange, align activities, and provide expert advice and innovative solutions on all aspects of ICT and service delivery.
8. Lead emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that IOM can maintain mission-critical ICT services, to timely respond and deploy resources to affected areas at the onset of a crisis.
9. Oversee the preparation of operational plans and manage resource requirements at the onset of an emergency operation.
10. Any other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Computer Science or Information Technology or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.
• Industry certification in project management methodologies (PRINCE2/PMI/PMI-Agile CertifiedPractitioner), or associate/professional certifications in AWS and/or Azure; would be a distinct advantage.

Experience

• Relevant and progressive experience within an ICT function leading a multifaceted ICT operation; including ITIL/ITSM/customers services, MSPs, ICT architecture, infrastructure and technology management;
• Exposure to digital transformation, data management/protection and cyber security projects would be a strong asset;
• At least three years’ experience and Leadership in the development of ICT governance strategies, policies and system architecture;
• Broad understanding of business principles and processes, and the ability to quickly assimilate IOM specific processes and systems;
• Experience with managing and supporting multi-site IT Infrastructure and Application services;
• Knowledge and/or understanding of humanitarian aid and development practices with a particular area of technical expertise is an asset; and,
• A minimum of three years’ experience implementing cloud computing technologies and solutions, such as IaaS, SaaS, PaaS.

Skills

• Ability to develop strategic ICT plans at a HQ, Regional and field level;
• Demonstrated leadership, managerial skills and ability to lead, train, mentor and coach a highly effective team, in complex or emergency situations;
• Proven project and programme management skills with excellent knowledge of change management practices;
• Resources management skills for the planning, development and delivery of complex information and communications systems services (including data, voice, text, audio and images);
• Negotiation, evaluation and management of complex contracts with service providers;
• Excellent financial management skills and commercial acumen;
• Ability to assimilate and analyse complex issues using independent judgment and anticipate potential strategic impact;
• Ability to create simple messages from complex data sets and present concisely, tailoring messages to the needs of the specific audience; and,
• Knowledge of data centre optimization, data center management processes, virtualization, and public cloud services (AWS and/or Azure).

Languages

IOM’s official languages are English, French, and Spanish.

For all applicants, fluency in English and Spanish is required (oral and written). Working knowledge of French is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country and who do not have prior experience outside the duty station’s country as staff member in the Professional category cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications HERE via PRISM, IOM e-Recruitment system, by 05 April 2023 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: VN 2023 111 Regional ICT Officer (Americas and Caribbean) (P3) Panama City, Panama (58034214) Released

Posting: Posting NC58034215 (58034215) Released