Telecommunications Ordering Engineer

Responsibilities:

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

• Analyze existing telecommunications infrastructure and equipment to identify opportunities for improvement, recommending solutions that meet business requirements.
• Oversee installations, relocations, moves, and changes to the telecommunications infrastructure
• Evaluate vendor products, conduct cost analyses, and determine if in-house or external systems are most appropriate.
• Work with personnel and facilities management to install, remove, or relocate user connectivity equipment and devices.
• Documents user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations by tracking and resolution of the customer and its internal customers’ communications services.
• Performs a variety of engineering studies and analyses, and recommends hardware and software improvements to overall network design while maintaining all databases for accuracy and consistency relating to orders, disconnections, and relocations, and reconciling any billing discrepancies.
• Documents technical specifications and operating standards for telecommunications equipment including the management and updating of telecom service order tickets in the ITSM ticketing system, as required.

• Provides technical problem diagnoses and resolution support for all associated subsystems, including managing service quote requests, assisting with telecom order requests, and assisting with telecom disconnect requests from customers.
• Manage the collection of data from billing portals (e.g., Conexus or other vendor-related portals) and analyze and reconcile data pulled from internal customer data sources to ensure the best value on the telecommunication network design.
• Provides hardware and software installation and configuration support by contacting POCs and aiding them in connecting customer equipment to vendor equipment, coordinating updates to circuit and service information for activation of service, and handling any requests or escalations between the Enterprise Monitoring and Event Management team and customers or business lines.
• Defines, designs and develops system requirements
• Assesses architecture and current hardware limitations, defines and designs complex system specifications, input/output processes and working parameters for hardware/software compatibility
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance by start date; preference will be given to those with a prior clearance.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Performs work that requires practical experience and training. Work is performed under supervision.
• Design or configure voice, video, and data communications systems.
• Supervise installation and post-installation service and maintenance.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Familiarity with ServiceNow and Conexus platforms.
• General understanding of POTS, fire and elevator safety lines, VoIP, demarcation points, termination concepts including punchdown, bridges, CSU/DSU, etc.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

Qualifications:

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 2 – 7 years of work experience and bachelor’s degree.

• 2 or more years of experience within the telecommunications industry.
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time.
• Travel is not required.

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