LAN Admin Support / Field Service Technician

This position allows 1 or 2 days per week telework, 3 or 4 days per week on site in Kansas City.

The candidate is responsible for providing technical support for their assigned Regional and Field Offices. The following are the required tasks that are expected for this position; other duties may be required as they are assigned.

• Provide Tier 1 & 2 desktop user support
• Provide support for Windows 7 & Windows 10, and the Microsoft Office Suite;
• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis;
• Install workstation and file server software and hardware- locally and via remote;
• Diagnose and resolve LAN configuration problems;
• Evaluate and diagnose cabling, software and hardware problems;
• Install and support of telecommunications hardware;
• Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
• Email User support
• Data backup and restoration
• Provide technical support for webcast/video teleconferences
• Security patches and software upgrade surge support
• Support technology upgrades – both hardware and software;
• Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support;
• Perform field office visits
• Perform root cause analysis
• Perform desktop/server decommissioning
• Documentation of standard IT processes and procedures.

Benefit Conditions:

• Waiting period may apply

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• Yes

Pay: $50,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement

Schedule:

• Monday to Friday

Experience:

• Desktop Support: 5 years (Required)
• Network Administration: 5 years (Required)

Education:

• High school or equivalent (Required)

License:

• Microsoft Certifications (Preferred)

Work Location: One location