Customer Service – Telecommunications

Job Title:

Customer Service – Telecommunications

Job Description

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

Title: Customer Service-Telecommunications

Location: Onsite 95 Union St. Glace Bay

We are growing our team of customer experience experts. This is a great opportunity for you to build a customer service career.

What will you do in this role?

As a Customer Service Advisor on our Telecommunications line of business you will be required to do the following but not limited to:

Assist Customers with:

• Resolve technical issues
• Resolve billing enquiries
• Providing offers (targeted) for Wireless/Cable/Internet Services
• Changing Plans
• Follow client policy/process/procedures
• Ensure First Call Resolution
• Customer Satisfaction

Who You Are:

As a Customer Service Advisor your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have/required:

• Minimum of 1 year Customer Service experience

• This Position is a train onsite with the option to work from home after training
• Completion of High School or equivalent
• Available to work FT Sun-Sat 8am-1am
• Background clearance
• Complete/pass a language assessment (English), typing test, PC navigation
• Work well in a Team environment
• Available to complete 8 weeks of training.

What’s in it for you?
We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Opportunities for performance incentives, commissions
• Paid training for 4 weeks with support from Trainers and Team Leaders
• Canada benefits – Life Insurance, Dental, Health, Free Counselling through our EAP program.
• Perks and benefits- 40% off your wireless servcies after 6 months employment
• The opportunity to shine in and grow your career with clear paths for development – We invest in you! In fact, 100% of our Team Leaders were promoted from within

Location:

CAN, Glace Bay, NS

Language Requirements:

Time Type:

Full time