Network Operations Technician

What does a Network Technician do at Rainier Connect?

As a Network Technician at Rainier Connect, you will be part of the network team responsible for DWDM transport systems, fiber to the premise equipment, DOCSIS 3.0/3.1 equipment, and Ethernet networks. This team designs, implements, monitors, and maintains equipment used to deliver modern access technologies.

The ideal candidate will have at least 2 years applicable networking experience. Industry or vendor certifications from Cisco, Juniper, NCTI, Calix, MetaSwitch, Adtran, Lucent, etc. and experience installing, maintaining & troubleshooting transport and access equipment are all major pluses.

DUTIES & RESPONSIBILITIES

• Manage carrier grade switches such as a MetaSwitch
• Install, configure, and test fiber to the premise equipment
• Install, maintain, troubleshoot and repair DWDM systems
• Install, maintain, troubleshoot and repair central office equipment
• Provide support or technical advice to sales representatives
• Troubleshoot with commercial customers over the phone and in person
• Read, interpret & complete service orders, trouble tickets, work orders & network diagrams
• Install, maintain, and troubleshoot services associated with streaming IPTV product.
• Provide impromptu training for team members, and our technical support group

EDUCATION

• High School Diploma or General Education Degree (GED) is required.
• Technical Degree or Equivalent Experience in Telecommunications or Information Technology is a plus.
• Net+
• CCNA or JNCIA a plus.

At Rainier Connect we believe all of your knowledge is important. We will weigh education, industry certifications, and experience when selecting a candidate. The most successful candidates have a natural curiosity for how services are delivered end to end. Also, they can work independently or in a team, adapt to new technology, communicate effectively, and are customer focused.

EXPERIENCE

• One or more years of customer support and/or technical support experience, preferably in the telecommunications / Internet industry.
• One year or more of customer service experience.
• 2 years applicable networking experience.

Job Type: Full-time

Pay: $53,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
Currently our lobbies are closed to the public.

Ability to commute/relocate:

• Eatonville, WA 98328: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Preferred)
• Telecommunication: 1 year (Preferred)
• IP networking: 2 years (Preferred)
• Computer networking: 2 years (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location