Telecom Specialist

At Automated Health Systems, we provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers in underserved populations. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations.

This role will be responsible for ongoing telecom support in an inbound call center In Marlborough, MA. The call center assists an underserved population in getting the healthcare access they need and deserve. It is a direct hire role with excellent benefits. Salary to commensurate with experience.

Benefits:

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing paid training
• Strong company culture with career growth opportunities

Responsibilities:

• Oversee the telecom system
• Troubleshoot and repair telecom issues
• Liaison between quality, training, and operations to ensure the call center service levels are met

Qualifications:

• Strong telecom experience
• Five9 strongly preferred
• Call Center Experience, strongly preferred
• Customer-focused team player with a passion for helping people.
• Strong PC proficiency with a willingness to learn new applications.
• Detail-oriented, fast learner with excellent communication skills.
• Maintain confidentiality of personal health information.

Don’t miss the chance to join this cutting edge, service-minded team dedicated to making the process to receive affordable healthcare accessible and easy for all who contact us!

AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com/careers
“The Enlightened Choice in Health Service Management”

Job Type: Full-time

Pay: $20.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location