KGPCo
KGP Services is a global solutions provider with highly skilled professionals who deliver planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customer’s rapidly changing infrastructure needs. Our customers including telecom service providers, MSO’s, cloud service providers, and utilities, have come to rely on KGP Services to provide customized solutions to meet their unique needs.
Summary: The Fiber Optic Technician is responsible for providing high-quality customer service in all Outside Plant areas, including, but not limited to Customer premises, Fiber huts, and in the field. The Fiber Optic Technician will be responsible for troubleshooting fiber optic issues including responding to the customer, determining fault locations, and making necessary repairs to restore fiber services. The Fiber Optic technician is required to take excellent care of our customers, build relationships, work with our subcontractors to coordinate response task, and be a champion of customer service. This position does require the individual to be on call during specified times.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:
Digging up direct bury closures
Physically placing, removing, or modifying non-working equipment or small excavation of buried splice enclosures or fiber optic terminals including: Location and uncovering vaults, handholes, splice enclosures
Pulling fiber optic cable as needed for repairs
Install or remove equipment installed in a fiber optic hut
Troubleshoot and/or test Fiber GPON service from end user to fiber hut utilizing an OTDR to locate trouble locations
Perform service installs at end user locations for GPON services ensuring proper light levels and connecting end user equipment
Identify, label, and terminate fiber optic cables
Fusion splicing of fibers and proper dressing of cable and splice trays within an enclosure
Review, analyze, and interpret work orders, drawings, records, and manuals
Interact with all members of the organization; Installation, Engineering, Project Management
Provide updates to service tickets into KPG and/or customer ticketing system
Be on call available 24 hours per day during specified on call schedule and able to respond to customer outages
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, EXPERIENCE, and/or QUALIFICATIONS
High school diploma or equivalent, Technical degree preferred
Possess 1 ½ years-experience or equivalent as determined by training program and demonstrated proficiency
Demonstrate proficient use of Microsoft programs and applications
Demonstrate proficient use of IOS and/or Android applications
Valid Driver’s License is required
Exhibit self-awareness
Exhibit a tendency for continuing education and self-improvement
Exhibit enthusiasm and determination
Exhibit industry awareness
Must be able to work nights and weekends
Must be able to work with others so being a team player is important
Must be able to work outdoors in the elements
KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Preferred dress code
Business (business suit, tie)
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