Radiant Digital
About Us:
Radiant Digital delivers technology consulting and business solutions for commercial and government clients.
Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.
CMMI Maturity Level III and ISO 9001 – 2015 certified.
Required Skills:
- One year of experience with federal grant work.
- One year of experience using Microsoft Excel.
- One year of experience with helpdesk ticketing software systems.
- One year of experience with telecommunications.
Responsibilities:
- Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites, as directed by the Department.
- Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462, as directed by the Department.
- Attend all USAC webinars, as directed by the Department.
- Coordinate with USAC Customer Service, as directed by the Department.
- Respond to all information requests in the time and manner specified by the Department.
- Track USAC filing, funding windows and cut off dates, as directed by the Department.
- Communicate USAC policy updates to OIT management, as directed by the Department.
- Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and USAC master spreadsheet, as directed by the Department.
- Process Cherwell customer service tickets for DMS Network Services Provisioning Services, as directed by the Department.
- Provide technical support for customer phone calls relating to DMS Network Services Provisioning Services, as directed by the Department.
- Assist other Network Services Provisioning Team members, as directed by the Department.
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