Telecommunications Support Technician

EXCITING ENTRY LEVEL TELECOMMUNICATIONS POSITION WITH ROOM FOR GROWTH!

NetCarrier Telecom is a leading regional telecommunications provider that offers voice & data solutions to small and medium sized businesses. We are currently seeking candidates to fill several entry-level technical support positions in our call center in Lansdale, PA. We offer full-time positions with advancement opportunities, competitive wages, and full benefits.

Job Duties
– Fielding calls and email correspondence from customers, agent and vendors.
– Working co-operatively with agents and vendors to reach customer satisfaction.
– Troubleshooting voice and data issues.
– Creating trouble tickets and keeping detailed records.

Qualifications
– Positive attitude and a willingness to learn. Must enjoy assisting customers with resolutions to voice/data issues.
– Excellent written and verbal communications skills are a must. Customer service experience is preferred.
– Ability to multitask and operate effectively in a fast paced environment.
– Basic understanding of networking fundamentals and routing principles.
– Experience with troubleshooting and configuring internet based applications such as email clients, web browsers, and FTP clients are a plus.
– Proficiency in multiple versions of the Windows operating system required. A working knowledge of Macintosh and Linux operating systems are highly desirable as well.
– possible ex[erience A+, Network+, Security+, CCENT/CCNA are a big plus. Experience with Cisco IOS on the command line level also highly desirable.
– Attention to detail is required.

All candidates must be available during the day 5 days per week for your first 4-6 weeks for introduction training.

What We Offer:
– Competitive wages.
– Comprehensive benefits package. Choice of 3 different medical plans
– Excellent PTO package. 160 hours in your first year.
– 9 paid holidays per year. Comp days AS WELL as 1.5x pay for full-time employees on worked holidays.
– A free membership with CompTIA for the duration of your employment with the company
– Tuition reimbursement
– Reimbursement of exam costs for an extensive list of IT certifications
– Potential for growth. The majority of our Engineers and NOC technicians started their careers in our support center.

Job Type: Full-time

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: In person