Communication Engineer – HSIS – Enterprise – Telecommunications

Compensation :
Pay Range: $29.90 – $37.25 / hour
– Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.
Job Highlights :
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
Work with the Best at UAB Medicine :
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham , Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
– U.S. News & World Report‘s Best Hospitals, #1 in Alabama
– America’s No. 1 Best Large Employer, Forbes, 2021
– Level I Trauma Center
– NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.
Key Job Duties/Responsibilities :

• Consult with users prior to performing assigned telecommunications service requests to ensure accuracy of work to be performed.
• Assist customers with routine questions.  Train customers on Telecom operating procedures for telephones, both wired and wireless, voicemail, Cisco Finesse, Cisco Unified Intelligence Center reporting and various other systems as needed.
• Configure and install fax lines.  Install, maintain and repair Paging interface systems. 
• Install new telephones (Cisco VoIP/SIP and Meridian) and fax lines by making cross-connects on MDF and IDF and patch panels.  This requires a thorough knowledge of the wiring color code.  Must be knowledgeable of the various wiring standards.  Performs troubleshooting on various telephone systems as needed.  Perform moves and changes on telephony equipment as needed.  
• Assist with the installation, programming and maintenance of VG310 and VG450 equipment.  This includes installing hardware, associated patch panels and running patch cables as needed.  Must also assist in performing upgrades and troubleshoot problems as they arise.
• Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required.

Job Description :
To assist higher level Network Technicians responsible for the operational support and maintenance for network systems. To monitor systems and advises higher level Technicians of network status. To alert supervisor or more experienced technicians of network failures or degradation and assists in performing corrective action. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

 

Qualifications

 

Associate’s degree in Information Systems or a related field and two (2) years of related experience required. Work experience may substitute for education requirement.

Preferred Skills:

·         Directly related experience supporting an advanced telecommunication system/network.

·         Previous experience or training in a networking or telecommunications related field with any of the following: Norstar, Nortel, Call Pilot, Meridian Mail, Cisco Unified Call Manager, Unity Connect systems.

·         Ability to punch down cross connects on both 66 and 110 blocks.

·         Ability to tone cables using a toner/probe.

·         Must be a highly detailed oriented individual with proven project management skills.

·         Nortel BCM

·         Norstar

·         Meridian Mail

·         Call Pilot

·         CUCM 11.x or higher certification

·         Unity Connection 11.x or higher certification

·         UCCX 11x or higher certification

·         Windows certification

·         Linux certification Ability to sit at a computer for extended periods of time

·         Ability to lift and install equipment into network equipment racks

Available for afterhours on call support

 
Primary Location
: UAB Health System
Job Category
: Information Technology
Organization
: 702150000 Health System Information Services
Employee Status
: Regular
Shift: Day/1st Shift