ICT Senior Assistant

Functional Responsibilities

1. Functional Responsibilities

a. ICT Management

• Assist the ICT officer to develop/implement ICT Plan.
• Supervise hardware maintenance provided by vendors.

b. Network and Server Administration

• Administration and maintenance of MS Windows Server 2008/2012 Server.
• Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc
• Maintenance of workstations, printer/copiers and ICT equipment.
• Management and administration of UNOPS data backup system.
• Maintenance of Cisco and Dell WAN/LAN equipment.
• Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).
• Administration and maintenance PABX system.
• Maintenance of Video and Audio conferencing equipment and ICT equipment.

c. User Support

• Install the workstation and require ICT facilities for users.
• Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.
• Support desktop operating system, standard Windows software, and various UNOPS customized systems.
• Support G Suite Applications and related issues
• Provide staff training on all hardware, software, file management/maintenance and LAN systems if needed.
• Propose tools and methods for improving the desktop working environment
• Ensure optimal quality services by maintaining ownership of all reported problems until appropriate resolution is reached and communicated to the person reporting the problem.
• Assist the ICT team on finding out solutions for the ICT related issues.

d. Administration

• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts.
• Provide management escalation and client notification of technology issues, as needed.
• Perform other related duties as required.

e. Report

• Prepare reports regarding the status of hardware conditions and advise the ICT Officer if they need to be replaced.
• Informed the ICT Senior officer about frequent issues.
• Report to ICT Senior officer immediately whenever there are errors on critical network equipment.

2. Monitoring and Progress Control

• The ICA holder will directly report to the ICT Senior Officer and make contributions as per the TOR.

3. Final Product

• Provide day-to-day support to users and maintain the ICT system environment to ensure system availability.

**Impact of Results

Monitoring & Process Controls**

• Implementation of Security policies
• Effective security measurement
• Facilitation of security knowledge sharing

Education/Experience/Language requirements

a. Education

• High school diploma is required. A Bachelor or master’s degree in computer science or related field will be considered a strong asset

b. Experience

• 5 years of experience in Information Technology functions are required in combination with a high school degree. A BA or a MA degree may substitute for some or all the required years of experience respectively
• Minimum 3 years of LAN and Desktop operating systems, Microsoft Windows and Microsoft Office, graphics software, electronic mail systems, and related tools and techniques are required

c. Language Requirements

• Full working knowledge in written and oral English and fluency in Myanmar language required.
• Knowledge of another official UNOPS language is an asset.

How to apply

https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=26029#6