Customer Success Executive Telecom

Customer Success Executive Telecom

Our customers deserve to be championed. After all, everything Dell Technologies does is designed to drive their progress. Customer Advocacy is all about giving the customer a voice – and shaping what the company does in response. We engage with everyone at Dell Technologies who has an impact on customers. Working closely with product and functional departments, we make sure the needs and interests of customers and partners are heard and understood, challenging and changing our processes where necessary. As advocates for the customer experience, we design and deliver customer engagement programs, along with a variety of support tools and channels. Quite simply, we put the customer at the heart of Dell Technologies.

Join us to do the best work of your career and make a profound social impact as a Customer Success Executive Telecom on our Customer Advocacy Team in Japan.

What you’ll achieve

The Customer Success Executive Telecom is a highly visible, strategic leadership role within the Customer Success organization where we build deep relationships with our customers, functional business units and strategic partners to help our customers achieve their goals and business outcomes.

You will:

• Have overall responsibility for quality of service and delivery for the Telecom Customer. Work with Telecom Systems Business to increase bookings; provide direction on strategic offers aligned to Dell Technologies Telecom key sales plays; aimed at creating steady year over year revenue growth.
• Be a single point of contact for the entire Customer Success organization, and for the acquisition and execution of services, including deploy, managed, consulting or support services
• Capture and execute against customer identified business objectives and IT priorities to ensure the customer is realizing value from our products, solutions and services portfolio
• Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement
• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.
• Keep executive leadership advised of impacting events, challenges and successes; establishes governance and communication plans
• Proactively provide a unified end-to-end experience measured by Performance, Experience, and Business values

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Ability to work effectively with senior leadership and ensure flawless customer engagements
• Proven ability to lead transformation initiatives and Customer Success programs
• Demonstrated ability to develop and implement strategic initiatives aligned to customers business and IT priorities
• Expert negotiation and problem-solving skills with ability to manage conflict resolution
• Expert communication and executive presence with proven ability to create and deliver presentations through the C suite

Desirable Requirements

• Operational ability in a diverse, large-scale environment
• Expertise in people management and leadership with proficiency in leading both physical and virtual teams

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us here.

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Application closing date: Aug 18th, 2023

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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