Description

As a key member of the Health Information Services (HIS) Department, the Supervisor, Telecommunications will be responsible for

overseeing the day to day duties of the telecommunication team The Supervisor will partner with the Manager on programming, and

maintaining voice and data systems. Oversight includes, but is not limited to, supervising the Switchboard Operators to ensure the

proper triage and processing of customer and physician calls are handled appropriately and in a timely manner. Supervisory duties also

include processing calls for the answering service, tracking and distribution of cell phones and pagers, as well as ensuring that the weekly

schedule is updated and posted. This position is also responsible for updating policies and procedures, as well as ensuring they are

followed.

Qualifications

Education/Experience:

High School Diploma or GED required.

Skills/Abilities:

Strong typing / computer skills.

Good listening skills.

Effective communication abilities.

Excellent organizational skills.

Ability to troubleshoot and make decisions.

Ability to interact positively with strong and demanding personalities.

Ability to respond quickly in emergency situations.

Ability to work in a fast-paces and stressful environment.

Strong customer service skills.

Primary Location

: US-NY-Glens Falls

Job

: Support Services

Schedule

: Regular

Job Type

: Full-time

Scheduled Time of Shift (format example: 7a-7p, 8a-4:30p): 8a-4:30p

Job Posting

: Jul 27, 2023, 8:41:18 PM

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