Senior Specialist, Telecom

The Opportunity

Superpowered. Meaningful work. Human impact. A story we’re proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we’re certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Senior Specialist, Telecom for its NE Electric PTO & Substation Operations division in Worcester, Northboro or Millbury locations.

What You’ll Do

• Assist in maintaining National Grid’s Operational Telecom Core Zone. This includes all firewalls, server hardware, and windows patching; including, but not limited to:
• Manage network servers and technology tools.
• Set-up user accounts and workstations.
• Monitor performance and maintain systems according to requirements
• Ensure security through access controls, back-ups, and firewalls
• Manage the database of associated systems including fiber, microwave, SCADA / RTU, and land mobile radio
• Assist IT and Network Control Centers in maintaining northbound SNMP interfaces between servers and various SNMP managers
• Manage repositories with technical documentation, manuals, and group policies.
• Operate in accordance with regulatory frameworks and business / IT policies.
• Receive and respond to internal and external customer calls as needed. 

Additional responsibilities and desired skills:

• Upgrade systems with new releases and models. Develop expertise to train staff on new technologies.
• Analyze normal / abnormal operating conditions utilizing network management systems and other resources, and initiate emergency procedures when the system is in abnormal or alarm condition.
• Ability to perform tasks in a collaborative, matrix working environment of operations management, users in the primary and backup control centers, internal and external customers on the network, including Telecom Engineering, project, or product specialists, IT / CNI, ISO, neighboring utilities, and senior staff.
• Implement measures and controls that ensure reliability of power system operations and control, including specialized electric utility equipment such as RTUs (Remote Terminal Units), intelligent electronic devices (IEDs), and power system communication protocols (e.g., DNP3, IEC 61850), energy management systems (EMS), and supervisory control and data acquisition (SCADA) systems.
• Excellent time management skills are required.

About You

• Minimum of an Associate’s Degree in Engineering or Engineering Technology, Information Technology, Computer Science or a related discipline; professional certification (e.g. Cisco, Microsoft, OMPTIA, Unix/Linux) is a plus.
• Minimum of 1-2 years’ experience as a System Administrator, Network Administrator, or similar role within a Utility or Network Operations Center.
• Ability to obtain a passing personnel risk assessment, CEII, and NERC CIP clearance.
• Hands-on experience with LAN/WAN networking; including, but not limited to: subnets, VLANS, and routing/routed protocols
• Strong knowledge of telecommunications systems, protocols, and technologies.

Your Rewards

Salary: $111,000 – $132,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. 

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