Hospital Communications Representative / Telecom Dispatcher / PBX

HOSPITAL COMMUNICATIONS REPRESENTATIVE / TELECOM DISPATCHER / PBX

Req #: 219571 Department: UW MEDICINE TELECOM Posting Date: 04/20/2023 Closing Info: Open Until Filled Salary: $3,266 – $3,719 per month Other Compensation: $5,000 Sign-On Bonus

Evening premium – $1.50/hour

Night premium – $2.25/hour

Weekend premium – $1.50/hour

Overtime pay

UW Medicine Telecom’s Hospital Communications Representatives / Telecom Dispatchers received a 4% wage increase on 1/1/2023. Pay will rise again on 7/1/2023 by 9%. 

Union Position: Yes Benefits: As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page. 

Req #: 219571 Department: UW MEDICINE TELECOM Posting Date: 04/20/2023 Closing Info: Open Until Filled Salary: $3,266 – $3,719 per month Other Compensation:

$5,000 Sign-On Bonus

Evening premium – $1.50/hour

Night premium – $2.25/hour

Weekend premium – $1.50/hour

Overtime pay

UW Medicine Telecom’s Hospital Communications Representatives / Telecom Dispatchers received a 4% wage increase on 1/1/2023. Pay will rise again on 7/1/2023 by 9%. Union Position: Yes Benefits: As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page. $5,000 Sign-on Bonus for eligible new employees joining UW Medicine

Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report’s “America’s Best Hospitals,” UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

UW Medicine Telecom has an outstanding opportunity for a full time day shift HOSPITAL OPERATOR. We are seeking individuals with a positive attitude, who work well in a team environment and are dedicated to supporting the UWMC where Patients Are First.

The Teleservices Telephone Operators provide 24/7 coverage answering the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC) switchboards. We receive and route calls for our patients, their families and staff while providing excellent customer service. The telephone operators are often the first contact for the Medical Centers. A friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the UW and Harborview Medical Centers. Additionally, we provide multiple communication services such as text messaging, alpha-numeric and overhead paging, and two-way radio communications. We also implement the Medical Center’s security and emergency procedures as well as monitor alarms.

Duties include:

• Answer and transfer external and internal calls to the main number for the UWMC and HMC. Screen calls as necessary to determine the nature of the business involved.
• Provide paging services for patients, staff, and medical providers, using our staff directory and medical on-call schedule.
• Monitor and respond to alarms.
• Receive and dispatch emergency calls (including Code Blue and other medical emergencies).
• Perform other related duties as necessary (including acting as Lead Operator).

Requirements:

High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent oral and written communication skills in the English language, including grammar and spelling.
• Service excellence skills, including independent problem-solving and efficient multi-tasking.
• Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner.
• Must have the ability to work a flexible schedule, including additional hours if needed to ensure 24/7 delivery of communication services.
• Computer skills, including competent keyboard abilities.
• Ability to sit and use computer /keyboard/communication headsets for up to 8-10 hours per scheduled shift.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

COVID-19 VACCINATION REQUIREMENT

Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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