Account Analyst – Credit & Collection

Job ID #345551

Account Analyst – Credit & Collections

On behalf of our client, Procom is seeking a Account Analyst – Credit & Collections for a 12 month contract in Calgary, AB.

Account Analyst – Credit & Collections Job Details

Proactive outbound to customers to empower customers to resolve past due bills, prevent past dues in the future, and educate on self-serve options

Account Analyst – Credit & Collections Responsibilities

The Account Analyst – Credit & Collections will:

• Collect payments / set up payment arrangements
  • Review bill and outstanding balance
  • Discuss payment options
  • Set up payment arrangement if applicable
• Prevent future past dues
  • Set up auto-pay
  • Educate billing cycles
  • Confirm eBill address and walkthrough
• Educate on Self-Serve and validate contract information
  • Set up My Shaw
  • Ways to pay bills online, option to request for future payment arrangement
  • Full contract review

Account Analyst – Credit & Collections Must Have Skills

• 0-1 years of consumer risk experience
• Telecommunications industry experience is highly desirable
• Problem-solving, Curiosity and strong Critical Thinking Skills required
• Diligent and agile while working efficiently in a fast-paced, start-up environment
• Excellent communication and interpersonal skills to work successfully with internal and external stakeholders
• Self-motivated, able to work independently in a pressured environment.
• Strong attention to detail and accuracy

Account Analyst – Credit & Collections Assignment Length

12 Months

Account Analyst – Credit & Collections Location

Calgary, AB