Sagacity launched in 2005 offering consulting solutions to large blue-chip organisations within the mobile telecommunications sector in the

UK.

Over the last 10 years Sagacity has evolved into a specialist data solutions provider owning and solving complex technical and business change initiatives in a practical and hands-on way. Our industry expertise has grown to include utilities and financial services and we now have experience in a range of different geographies including Ireland, Poland, and Australia.

Sagacity’s specialist data solutions have been developed as part of our software range which comprises of 3 key components; Data Quality, Revenue Assurance and Customer Value Management. Our data solutions are delivered through a combination of software and Sagacity’s business delivery capabilities to provide our clients with bespoke solutions to address their specific business needs.

Our unique product and service offering is portable across a wide range of industries, business sectors and both established and emerging markets.

Position:

The client services team are responsible for managing a diverse portfolio of clients, that include a combination of household brands and marketing

service providers.

As an Account Director within the directs team, you will serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. We’re looking for a someone with great organisation and communication skills, a natural relationship builder and a bit geeky at heart (much like the rest of us here).

We’re focused on delivering a great service, exceeding our client’s objectives and identifying the next exciting project to immerse ourselves in.

Key responsibilities include:

• Client account lead across a number of brands, with the aim of increased retention revenue and growth:

o Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors and ensure clients derive maximum

value from our services.

o Work closely with senior clients to understand their requirements, and to build relationships. Present back strategies that will help them engage with their customers and generate business revenue.

o Consultative approach to client development, using experience and knowledge to provide advice and recommendations in a timely manner

• Devise and implement strategic account plans to support retention and growth.

• Identify areas of improvement affecting quality, product, and revenue, and work with business to implement revised processes.

• Prepare implementation plans and lead client on-boarding. Work closely with clients to identify needs and consult on best practices for solutions.

• Communicating to the client base on future improvements to the products and the roadmap

Requirements:

The ideal candidate will have previous experience in the data for marketing industry, and data solution development is essential (minimum 4 years). A mature attitude and aptitude are key, and the following skills are needed:

• Ability to manage conflicting demands, prioritise and delegate tasks. Tight organisational and time management skills.

• Excellent written and verbal communications, including strong presentation, proposal writing and negotiation skills at a senior level.

• Must be highly numerate and commercially aware

• Excellent attention to detail and accuracy in work at all times

• Strong working knowledge of Microsoft Office products

• Strong problem solving and analytical skills

• Ability to work on own initiative

• Methodical with excellent organisational skills

• Experience of FastStats or similar would also be highly beneficial

• Excellent Direct Marketing Industry knowledge

Other information:

Success in any business is ultimately about its people; their skills, personality, attitude, qualities, dedication and enthusiasm. We recognise the value of our people and their commitment to working together as a team, but equally between ourselves and our clients.

Our consultants are often personally recommended and undergo rigorous screening to ensure they share the qualities that are integral to our business. They naturally have an outstanding level of skill in their areas of expertise, many with significant operational experience within our key industry sectors.

At Sagacity, we:

• believe working with our clients, in collaboration, delivers better results

• coach & mentor our clients’ teams so our solutions live on after our assignment ends

• believe in delivering benefits as we go along

If you would like to join a unique working environment, with a sociable culture, where work is done a little bit differently – and we believe ‘better’ – then we look forward to hearing from you!