Advanced Support Engineer Asg Voice Recording

Job Brief

We have a vacancy of Advanced Support Engineer Asg Voice Recording in our company, IPC Systems Inc.. This vacancy is based in Houston TX. Please go through the job detail mentioned below.

Position Title: Advanced Support Engineer Asg Voice Recording
Company: IPC Systems Inc.
Work Type: Full Time
City of work: Houston TX
Salary:
URL Expiry: 2022-08-26
Posted on: jobsintelecom.net

Job Detail

IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family. We don’t just accept differences – it’s one of our core values. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Come be part of the new team that delivers ground-breaking products for our clients.

www.IPC.com

About IPC

IPC is the technology and service leader that powers the financial markets globally. We meet the Communication, Compliance and Network Solution needs of global financial institutions. We help clients anticipate and solve problems, setting the standard with industry expertise, exceptional services and comprehensive technology.

For over four decades, IPC Systems, Inc. has delivered innovative, secure and compliant technology and connectivity solutions to financial market participants globally.

As the industry leader IPC’s global financial community includes over 6,000 market participants in 700 cities across six continents. Through service excellence, long-developed expertise and a focus on innovation and community, we provide agile and efficient ways for our customers to accelerate their ability to adapt to the ever–changing requirements for advanced data networks, compliance and collaboration with all counter-parties across the financial markets.

From the largest investment banks to high-growth hedge funds, from established markets to emerging tigers, we are passionately committed to providing the essential and seamlessly aligned technology and network services that enable the business of the trading and brokering community – however, wherever and whenever trading takes place.

At IPC, we are committed to attracting, nurturing and promoting diverse talent across our workforce and fostering a sense of belonging within our employee family.

IPC offers a great work environment, professional development, challenging careers and competitive compensation.

About Advanced Support Group

Technology is central to the success of IPC and to maintaining our edge in the marketplace. IPC’s approach to investing and creative application of technology makes our product’s track record possible. We’ve become thought-leaders in financial communications solutions while providing our customers an impeccable, risk-managed service. We understand that organizations with the best performance must attract the best people. We relentlessly search for candidates from all backgrounds and disciplines that exhibit excellence in their work. We require initiative, conceptual and applied intelligence, and a can do attitude that is not only focused on constant self-improvement, but also actively participates in a work environment where every employee is encouraged to challenge, identify, and ultimately lead improvements to the status quo.

Brief Description

Provide advanced technical support for IPC’s server and cloud based products in a fast paced, demanding environment servicing the financial community. Responsible for supporting the Voice Recording and Communications product lines with an emphasis on recording.

This individual will have knowledge in installation and troubleshooting of server-based technologies, databases and operating systems, as well as knowledge of telecommunications, networks and related security technologies.

Must be able to work nights & weekends as required. Travel at short notice may be required.

This position reports to the Regional ASG Manager.

Role and Responsibilities

• Act as problem investigator and manager to assist an incident management team (per ITIL service model)
• Perform remote installations and upgrades for voice recording equipment at customers’ sites
• Assist IPC Tier 1 Engineers and Technicians remotely with technical issues raised through installation and/or service issues.
• Work on tickets as they come in to Remedy, update them and customers in a timely fashion
• Work with internal groups to create time estimates for billable compliance projects
• Work with other internal teams to identify bugs, perform triage, and work towards the ultimate resolution of the identified issue.
• Triage new concerns raised in a timely manner.
• Escalate issues to appropriate organizations
• Participate in incident and problem resolution process based on Swarm methodology
• Ensure that all relevant information has been collected and correlated and analyze this data where applicable.
• When possible, reproduce the fault in the lab and establish protocols for active monitoring of troubled sites.
• Present results to IPC development team so that changes can be implemented to resolve the concern.
• Adhere to best practices in incident/issue classification and documentation and time tracking
• Work with customers and other IPC personnel during the installation and troubleshooting of IPC products and networks.
• Provide risk management services to deployment and operations teams by reviewing designs and procedures used in production deployment
• Install software and test upgrades in the team’s lab environment
• Continue improving personal technical and product specific skills via company provided training and self-study
• Work with Sales and Sales Engineering on special applications to meet customer requirements
• Provide training to Technicians, Sales, Sales Support and other departments, when necessary.
• Create installation and troubleshooting documentation, when necessary
• Willing to work alternate shifts, nights and weekends as required. In addition to one on-call week per month.

Candidacy Requirements

• High energy, motivated engineer with prior experience in troubleshooting incidents and problems
• Strong technical foundation to build upon – application layer training in Voice Recording and Communications technologies will be provided by IPC
• Should have:
• Strong understanding of Virtualization technologies, Networking and Operating Systems (Linux RedHat, Windows Servers):
• Domains / Workgroups
• User accounts and Services
• Security (Key and certificate management and troubleshooting, authentication methods, secure communication protocols)
• OS low level troubleshooting: CLI, log review, firewall and file operations
• TCP/IP / DHCP / DNS / NTP
• An understanding of VoIP and SIP
• Experience working in a technical support role, preferably to external customers
• Technical writing / drawing skills
• Excellent verbal and written communication skills
• Flexibility and willingness to work non-standard hours on occasion to meet customer demand.
• Meet requirements of background screening, reference checks and education verification
• Strong preference for:
• Experience with IPC technologies, Nice products, Verint products and/or ASC products
• Experience with Wireshark or other packet capture products
• Experience with database technology such as SQL Server and MYSQL
• Experience with Financial trading systems such as IPC Unigy or IPC Alliance
• Server & Operating Systems Certifications:
• Linux Certification (CompTIA, LPIC, or Red Hat), or
• Microsoft Certification (MCSE, MCSA)
• CompTIA Server+
• Network / Telecommunications Certifications:
• Nice NCSE or NCSE
• Verint (Impact360)
• CompTIA Network+
• Cisco Certifications (CCNA, CCNP, CCIE, CCVP)
• Any advanced SIP certification (SSCA, etc)
• Familiarity with ITIL practices
• Education and experience:
• Minimum 2 years in Fintech, Information Technology or Telecommunications required
• 4 year college degree preferred

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