Appliance Technician (53380)

Requisition ID: 53380
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2021, the company reported approximately $22 billion in annual sales, 69,000 employees and 54 manufacturing and technology research centers.
Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it’s like to be part of a company that is in constant pursuit of improving life at home.
This role in summary
Whirlpool Canada is currently seeking a candidate for the role of Appliance Technician . This role will be responsible for delivering exceptional customer service excellence in the homes of our consumers, including performing technical diagnosis, repair and installation of all kitchen and laundry appliances including but not limited to washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, microwave ovens.
Whirlpool Canada is the number one supplier of small and major home appliances, selling products under major brands that include Amana, Whirlpool, Maytag, KitchenAid, and Jenn-Air. Whirlpool Canada’s head office is located in Mississauga, Ontario. The position of Field Service Technician will be an assigned area in Canada. We are hiring for these technicians across Canada.
Your responsibilities will include
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Diagnose concerns by interpreting the customer’s observations and determine proper solutions or repair
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• Access manufacturers’ service manuals and bulletins and use specialized tools and testing devices to locate the issue(s)
• Maintain appliances by disassembling, cleaning internal parts, replacing faulty or worn parts, reassembling and testing,
• Communicate with customers for the purpose of estimates, and the use and care of their appliances, and prepare work orders, complete reports for billing, and maintain records for parts inventories and future service calls
• Ensure any installations that require connections to water, electrical or gas lines are completed correctly and in accordance with the installation instructions of the product.
• Look up and order parts
• Use business management software to manage service calls
• Demonstrate and practice customer service values when in customer home
• Prepare products for proper disposal, including recovering refrigerants, draining oils from compressors and washing machine gear cases
• Provide field support as needed for assist repairs
• Follow company processes as per service Standard Operating Procedures
• Demonstrate proper code of conduct and business ethics
• Proficient oral and written communication skills both English
• A valid driver’s license with a good driving record
• Physically fit with the ability to lift upwards of 55 lbs and to complete labour required daily.
• Obtain required certification through Whirlpool’s recommended resources
• Strong communication skills both internal and external
• Answer any and all questions the consumer might have about his or her appliance and service
• Demonstrate to customers on proper use and care of the appliance
• Clear communication with company back office support staff

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Minimum requirements**

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High School Diploma or GED

• 1+ year experience in the appliance repair field or other service industry. (i.e. telecommunication , electrical , HVAC, maintenance )

Preferred skills and experiences
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Appliance Service Technician Red Seal Certificate (or in process of acquiring / registered as journeyman apprentice )
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• Have formal technical training in appliance repair
• Knowledgeable and comfortable in using a tablet/laptop computers
• Familiarity with mobile technology and applications
• Adaptable to change and strong communication and teamwork skills, organizational, and customer service skills
• Comfortable with Google Software and Applications (Google sheets, docs, slides) or equivalent
• Highly developed organizational, and customer service skills
• Results-driven with proven trouble-shooting and problem-solving
• Bilingual in French and English
• Read, comprehend, and where necessary complete items including a blueprint, electrical schematic, operating and maintenance manuals, work order, repair parts request, standard and metric tape measure, and other measuring equipment including a micrometer, a caliper, a scale, and a VOM (Volt/OHM Meter)

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• Connect with us and learn more about Whirlpool Corporation*
• See what it’s like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.*
• At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.*

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Job Type: Full-time

Schedule:

• 8 hour shift