Application Support Analyst

ROLE PURPOSE:

As the Applications Support Analyst you will be the main driver of IT business process improvements primarily in the Financial management systems (Agresso), Onenet and Award management system and any other global systems that are rolled out in future**.** You will be responsible in defining functional requirements from interactions and as well as data gathering from users. You will engage closely with the Global IT Applications Team Leads, in proposing solutions, driving implementation, changing and leading continuous improvement for within reporting areas. You are expected to work closely with other members of the Global team to help prioritise issues/responses to all tickets raised through Jira.

You will provide first and second line support Globally. In addition, you will help in capacity building their capacity to support themselves.

You must be articulate and comfortable with a role covering a variety of country offices, whilst working closely with high-intellect stakeholders. To thrive in this role, you must be highly driven and a self-starter. Training and support will take place in a number of complex countries that Save the Children operates in and you should be willing to travel to such locations.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in IT or equivalent
• Minimum of 3 years’ experience working with ERP.
• Experience working with Microsoft products like SharePoint
• Strong networking and communication skills will be needed, as the role will require close liaison with Business key stake holders such as finance and members.
• Experienced trainer with track record of training delivery in a complex global organisation
• Experience of providing end user support, including call logging, call resolution, updating knowledge base/FAQs etc…
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Strong results orientation, with the ability to challenge existing mindsets
• Exposure to the non-for-profit sector and/or developing countries is preferred
• Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy-in
• Fluency in writing and speaking in English.