Assistant-Field Services Operations

Responsibilities:

• Orders and processes orders for regulated and deregulated items
• Receives and tracks regulated & deregulated inventory
• Maintains appropriate inventory levels utilizing system applications (e.g., Inventory Use & Transfer Application, TPAT etc.), Plant Record Systems, SAP, and other TDS applications as appropriate
• Leads and assists with CPR audit and SOX compliance checks
• Inventory responsibilities include warehouse (receiving, scanning, shipping of equipment/supplies), vehicles, in-process orders, repairs, and delinquent shipments. Some markets may require the physical loading and unloading of shipments.
• Tracks delinquent shipments, tracks TDS projects, and maintains an accurate log of all purchase orders specific to Field Services. This includes working directly with Finance/Supply Chain and Field Service Support teams to maintain accurate and appropriate inventory levels
• Provides single point of contact for vendors, Supply Chain, and Finance groups
• Orders equipment, uniforms, office supplies, etc., using SAP and other online methods

• Prepares initial Site Survey checklists
• Follows up on installs and retrievals from assigned field tasks
• Monitors FSA (Field Services Assistant) order queue and creates projects
• Follows up on reports from SAP for open and closed projects
• Reviews open order reports and takes action to ensure completion
• Ensures timely review and follow up of orders, tickets, and NRBY notifications

• Coordinates vendor meetings
• Processes invoices to Accounts Payable
• Assigns and maintains logs for test equipment and tools
• Orders and cancels access keys
• Returns equipment
• Maintains repair and vehicle logs
• Updating contact list
• May occasionally operate a forklift.
• May perform office safety checks in certain markets (AED Check, First Aid Kit, fire extinguisher inventory and safety assurance checks)

• Documenting, tracking, and submitting all information needed for manual bills in assigned territory
• Customer escalations
• Vendor escalations

Qualifications:

Required Job Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience.
• 2+ years administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs

• Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time
• Knowledge of Microsoft Office Suite products, preferably to include Excel and Word
• Understanding of telecommunications industry
• Understanding of telecommunication products and services
• Ability to adapt to rapid changes
• Excellent interpersonal communication skills, customer service skills, and organizational skills
• Problem solving skills (e.g., customer complaints, troubleshooting)
• Multi-task management skills
• PC computer skills
• Time management skills
• Ability to be certified to operate a forklift
• Possess a valid driver’s license

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The associate may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.