B2B Sales Operations – Forecasting and Data Insights

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The Sr Program Manager will lead ongoing programs built to enhance the sales process and customer experience. This includes collaborating with the Sales Operations Go-To-Market, Capabilities and Sales Enablment teams to provide post launch support through lifecycle management activities. The person will be responsible for reporting program results and metrics to leadership. A successful candidate can quickly understand sophisticated issues, clearly articulate the impacts to partners, build a creative plan of action and develop an ongoing management cadence.

This is a hybrid position. 2 -3 days in office.

What you will do:

• Support the Strategic Sales Channel
• Develop scalable and repeatable sales operations rhythm to support business goals, grow our sales pipeline and enhance forecast reliability.
• 
  Drive sales forecast management and excellence to ensure sustained, predictable revenue growth across all channels.
• Provide insights into growth levers for accelerating sales through the entire customer journey (lead, retention, upsell and expansion).
• Interpret, monitor and deliver sales insights and recommendations to Sales VP and Directors on a variety of core sales metrics including sales pipeline coverage, conversion rates, sales productivity, sales participation, sales velocity, and forecast reliability.
• Solve complex, multi-faceted problems facing day-to-day sales and operations; deliver simplified solutions that allow the department to seamlessly provide customer service and sales excellence.
• Serve as the voice of Sales, identifying field successes and challenges subsequently interfacing and partnering across T-Mobile to determine solution, approach and tactics, (i.e. operational best practices on processes, services, tools, and procedures).
• Foster relationships and develop strong partnerships with key cross-functional partners such as Finance, Marketing and Sales Operations.
• Provide communication and drive focus on sales strategies and tactics, including key channel and companywide initiatives ensuring a consistent and scalable application.
• Reinforce use of sales tools to optimize sales efficiency.
• Provide executive presentation material support for Quarterly Business Reviews.
• Maintain policies and procedures supporting forecasting and opportunity lifecycle management.

Qualifications:

• Sales Forecasting Experience
• Executive Level Presentation Experience
• 4+ years of program or project management experience involving leading and implementing large-scale change management programs.
• 2+ years of supervisory or program management experience, including cross-functional management
• Demonstrated experience leading cross functional programs, influence and lead without direct management authority; in or with Sales / Sales Operations teams.
• Excellent presentation and communication skills (oral and written)
• Proficient in MS Office – specifically Excel, Word, and Power Point
• Experience with data analysis, including the interpretation and synthesis of data and experience providing insights and recommendations to improve performance.
• Ability to work at both the tactical and strategic level.
• Naturally curious, never afraid to ask questions and push the status quo.
• 4+ years of experience in Sales, Operations or supporting sales, as well as a strong understanding of telecom.
• Experience with sales technologies that support the customer journey (i.e. Salesforce, Outreach, Zoominfo, Linked-In Navigator).
• Advanced experience in Excel or Power BI.

• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Colorado Pay Range: $96,300 – $130,300

Washington Pay Range: $ 103,400 – $139,900

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

T-Mobile’s Commitment

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.