Behavioral Health Technician for Noc shifts (REMOTE)

BHTs needed for noc shifts! Candidates must live within 2 hours of Tempe, AZ

• If you obtain a Master’s Degree or Bachelor’s degree you must have 1 year of BHT experience.
• If you obtain an Associates Degree you must have 2 years of BHT experience.
• High School Diploma or equivalent must have 4 years of BHT experience.

Calls come in for crisis, people needing shelter or housing, utility assistance, suicide and mental health calls.

The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and healthcare requests, complete assessment and intervention, ensure safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on core values.

Essential functions and responsibilities

• Respond to incoming contacts and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency.
• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Screen and triage incoming crisis requests resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
• Utilize knowledge of healthcare industry standards and clinical assessment and intervention skills resulting in crisis or contact resolution.
• Provide health education and community resources based on the intervention provided.
• Participate in required training, supervision, meetings, and clinical oversight; demonstrates enhanced knowledge and skill over tenure of new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, mental health and diagnostics, community resources, effective communication, active listening, speech analytics, contact center industry standards, and recovery and resiliency practices.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice.

Requirements

• Covid Vaccination Documentation OR Religious/Medical Exemption
• Ability to maintain composure under pressure
• A strong sense of urgency and accountability
• Ability to accurately assess risk level in high pressure situations

Job Type: Full-time

Pay: From $21.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 3×12
• 4×10
• Night shift
• Weekend availability

Application Question(s):

• Do you have reliable internet at your home?

Experience:

• Behavioral health: 2 years (Preferred)

Work Location: Remote