Bsa/Product Specialist

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Rogers is seeking a Product Specialist (BSA) to our Core Services team to help us drive innovation into delivery of Core Services Platform.

What you will be doing:

• Create strong relationships with other BSA team members, scrum teams, Architecture, DevOps, Product Owners, RTE and business stakeholders
• Work with waterfall and agile methodologies
• Participate in the discovery and prioritization of Initiatives and Epics and break them down into manageable user stories
• Elicit, analyze, document and validate requirements or user stories, process flows, identifying system and process solution components, producing functional specifications for impacted middleware applications as well as corresponding front and back ends
• Gather non functional requirements on of Middleware and ensure those are captured and addressed by the project
• Identify Middleware solutions for a given project, while considering the current landscape as well as architectural roadmaps
• Identify and highlight problem areas, gaps, risks associated with application development and potential impacts, incorporating risk planning and mitigation
• Work closely with the Product Owner (PO) to write clear User Stories with testable acceptance criteria for Agile projects; prepare documentation including but not limited to HLEs, Requirements Matrix, Solution Design Specifications, Detail Design Documents and testing guidelines following the waterfall SDLC.
• Gather and provide estimates and forecasts to project PM
• Conduct JAD and white board sessions with multiple SMEs to brainstorm the solution
• Become functional domain SME in Middleware
• Independently manage minor Middleware enhancements end to end
• Work closely with Middleware technical and architecture teams, project managers, application developers, subject matter experts, end users, and Rogers’ senior management
• Work with core / legacy systems outside of Middleware to ensure smooth integration
• Work closely with Quality Assurance teams – System Functional, Performance, User Acceptance, Business Readiness
• Conduct project review sessions, obtain sign offs, and coordinate acceptance tests to ensure timely delivery of requirements.
• Work on multiple projects in different SDLC stages simultaneously
• Responsible for monthly forecast for the Core Services Team

The qualifications you have:

• Bachelor’s degree in Computer Science, Management Information Systems, Engineering, Business, Technology or equivalent
• 5+ years of relevant Product Specialist or Business Systems Analyst experience in software development setting
• Experience with project estimation and forecasting
• Experience within an Agile and waterfall methodologies
• Ability to quickly grasp new ideas and solutions, communicate effectively with colleagues (business and technical staff) and management.
• Ability to translate ambiguous business and technical requirements into detailed Business Requirements, User Stories & Use cases
• Experience using Jira, Confluence, or equivalent product management and collaboration tools
• Excellent decision-making, problem solving, verbal and written communication skills; interpersonal and organizational skills
• Ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization
• Experience working with external vendors
• Core Competencies: customer service orientation; teamwork and collaboration; adaptability; initiative; analytical thinking
• Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience
• Excellent time management and priority management skills
• Proactive, responsive and focused
• Flexible and willing to take on new projects/roles and to contribute to the team’s success in a variety of capacities
• Self-starter with the ability to multi-task effectively and independently within a fast-paced environment
• Understanding of technical aspects of middleware, web & mobile applications; you don’t need to code but should be comfortable talking to developers
• Software Development, Middleware, telecom experience is a bonus
• Ability to understand the big picture while not losing sight of the details

Schedule: Full time

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment