Cable Fiber Telecommunications NOC Manager (Night Shift)

Minimum 1 Year Experience as a Cable Fiber Telecommunications NOC Manager (Night Shift)

JobTracks Caribbean is currently seeking an experienced Cable Fiber Telecommunications NOC Manager. The main aim of the NOC Manager is coordination to ensure that the networking system runs efficiently without interruption. They manage the business process in the organization. The success of a NOC manager depends on their knowledge of the industry and their level of experience in the field. Typically, the NOC manager reports to top management. The NOC is the focal point for monitoring and managing the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools, and working with long-haul carriers.

Responsibilities of the Cable Fiber Telecommunications NOC Manager:

• Cable Fiber Telecommunications NOC Manager needs to network monitoring, network problem identification, and repair, trouble ticket resolutions, and customer support.
• Cable Fiber Telecommunications NOC Manager needs to Implement effective customer service systems, tools, and processes, document troubleshooting procedures, hire and train team members, build out the 24×7 team from the ground up, manage on-call rotations
• Develop device and system acceptance policies and procedures to permit transition to an operational network.
• Champion and maintain processes & best practices to bring networks, services, and devices online
• Cable Fiber Telecommunications NOC Manager able to monitor and maintain strict Quality Of Service (QOS) and Service Level Agreements (SLA)
• Cable Fiber Telecommunications NOC Manager needs to monitor and hold vendors accountable for Mean Time Between Failures (MTBF) and service quality commitments for equipment and systems
• Obsessed with providing the best customer experience. Respond timely to customer complaints and ensure complaints are closed satisfactorily. Respond to customers proactively when possible.
• Publish, measure, and report on NOC and CSAT KPIs
• Aid in product and feature performance analysis, evaluation of new service standards and features
• Provide detailed network performance feedback to Executive Management and Account Management teams.
• Cable Fiber Telecommunications NOC Manager needs to collaborate and effectively communicate with partners, vendors, and all internal stakeholders

Benefits of the Cable Fiber Telecommunications NOC Manager Position:

• 6 Month contract
• Possibility of conversion to a full-time employee
• 40 hours weekly
• Night Shift
• Weekdays

Qualifications of Cable Fiber Telecommunications NOC Manager Position:

• A Cable Fiber Telecommunications NOC Manager must have Bachelor’s Degree in Computer Science, Information Systems, related field, or equivalent work experience
• Five to ten years of experience working in an Information Technology (IT) Operations environment
• Three to five years of experience working in a supervisory position in an Information Technology Operations environment
• Prior Help Desk, Service Desk, and/or Network Operations Center (NOC) management experience
• A Cable Fiber Telecommunications NOC Manager must have excellent customer service and written and oral communication skills. Ability to multitask in a busy and demanding environment.
• Cable Fiber Telecommunications NOC Manager must be basic knowledge of network hardware, TCP/IP, routing, switching, network security, and telecommunication circuits
• A Cable Fiber Telecommunications NOC Manager must have advanced knowledge of trouble ticketing systems
• ITIL Foundation certifications will be required within 6 months of employment. The ITIL Service Practitioner or Service Manager certification is preferable within 12 months of employment.
• A Cable Fiber Telecommunications NOC Manager’s ability to collaborate with the NOC training staff to create training programs for NOC staff.
• Cable Fiber Telecommunications NOC Manager Ability to coach and maintain standard quality issues in collaboration with the Quality Control Team.

Job Type: Full-time

Pay: $59,776.94 – $139,514.80 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• Bonus pay
• Commission pay
• Signing bonus

COVID-19 considerations:
Our Client is strictly following all CDC requirements AND suggestions. Our Client is focused on protecting each AND every one of their employees.

Work Location: One location