JOB SUMMARY

The Small and Medium Business (SMB) Sales Representative position is a consultative inbound & outbound sales position within our Spectrum Business organization. Individuals in this position receive leads via direct phone calls for Voice, Data and Video sales to existing and prospective customers. Sales Representatives interface with business owners, property owners, management companies and IT consultants to identify needs and recommend customer centric solutions.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, and after call work.

Develop and deliver complex sales proposals to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.

Maintain all sales databases necessary to report sales activity and customer information.

Work with Spectrum Business support groups to complete sales and resolve customer issues.

Determines serviceability of client location and whether construction is required and obtains construction estimate using prescribed software.

Offers bundled telephony, data, and video, as well as other Spectrum Business products to current customers.

Educates customers in the use of installed products, service offerings, billing, charges, and product features.

Maintain current knowledge of technical information regarding Spectrum Business services and solutions, including telephony, data, wireless, and video services.

Attends job-related training that include refresher training, product training, and service updates as required by leadership.

Handle multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry.

Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

Consistently meet or exceed monthly sales goals by utilizing call-flow driven consultative sales approach.

Follow-up with customer requests via telephone or email when necessary.

Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products to discuss side by side comparisons of Spectrum Business’ and competitors’ products and services.

Promote and communicate current marketing campaigns and promotions.

Perform other duties as required by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Experienced high performing sales professional with a proven track record of results over an extended period

Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Ability to work variable hours; include nights, weekends, and holidays

Required Education

High school diploma or equivalent

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Effective verbal, written and interpersonal communication skills

Ability to communicate with customers and colleagues in a clear, straight forward and professional manner

Ability to use personal computer and appropriate software applications to include billing system and other role-related tools

Proven skill in adaptability, high impact communication, multi-tasking, reasoning, and tolerance for a structured work environment.

Ability to prioritize and organize effectively

Preferred Related Work Experience and Number of Years

Sales experience preferably selling Voice, Data, and Video solutions in the small and mid-sized business market – 2+

Call Center sales experience preferably in a business-to-business and/or telecommunications industry. – 2

WORKING CONDITIONS

Call Center environment SIB130 329584 329584BR