CAN – IT – Network Analyst IV

Job ID #349619

Senior Network Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Network Analyst.

Senior Network Analyst – Job Description

• Manage day to day deliverables during the shift, under the overall direction of the NOC Manager (local at Toronto or in Singapore, depending upon shift timings). The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the manager positions as needed.
• Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.
• Provide strong technical leadership while ensuring that NOC processes and procedures are followed properly by the team that they are leading. This includes ensuring proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
• Collaborate strongly with the floor manager to manage the queue, work intake as well as delivery. This includes helping solve team issues and escalating issues as needed
• Engage in P2’s or incident calls and provide support
• Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Team Manager (including process issues or improvements, automation opportunities, etc.)
• Support the incident, change and problem management processes.
• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
• Manage escalations with internal teams and 3rd party vendors.
• Manage chronic, repeat and aging incidents with proper internal/external escalations.
• Support shift turnover process effectively.
• Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
• Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
• Report on any new influx of repeated alerts/incidents to identify opportunities related to alert modification, etc. to reduce noise.
• Identify and report on gaps for process optimization.
• Proficient with Microsoft Office Suite of products (Word/Excel/PowerPoint/Outlook).
• Other duties as required.

Senior Network Analyst – Mandatory Skills

• Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
• Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.
• Experience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.
• CCNP – 3 to 5 years of experience
• VitalNet
• Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within client globally.
• 3-5 experience of network operation analyst experience

Senior Network Analyst – Nice to Have Skills

• 4-5 years of CCNA

Senior Network Analyst – Assignment Start Date

• ASAP – 12 months to start

Senior Network Analyst – Assignment Location

• Toronto, ON – Hybrid