Centralized Operations Reservations Agent

Job Summary

Four Seasons Hotels and Resorts, is currently hiring on a vacant job post of Centralized Operations Reservations Agent based in Toronto Ontario Canada. Please read the job detail carefully before applying.

Job Title: Centralized Operations Reservations Agent
Company Name: Four Seasons Hotels and Resorts
Job Type: Full Time
Job Location: Toronto Ontario Canada
Salary:
Job Link Expiry: 2022-12-27
Posted on: jobsintelecom.net

Job Detail

Join our team!

Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Core Agent who shares our passion for excellence and who infuses enthusiasm into everything they do!

Our Core Agents are responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service. As well, the individual is responsible for ensuring our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system.

The Core Agent is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio. Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of Room Service and Housekeeping Team.

Additional Skills & Abilities Preferred

• 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
• This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required.
• Additional language a definite asset for career growth
• Completion of Post Secondary Education in Hospitality or related field.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
• This position requires a willing team player, comfortable with computer systems as well as communicating over the telephone.

What to expect

• Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
• Excellent Training and Development opportunities
• Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.
• Complimentary Employee Meals
• A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off.

Learn more about what it’s like to work for Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn More About Four Seasons Toronto On Social Media

Instagram: @FSToronto

Twitter: @FSToronto

Facebook: https://www.facebook.com/FourSeasonsHotelToronto/

We look forward to receiving your application!

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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